Chick-fil-A — Restaurant in Chapel Hill

Just like most Chick Fil-A's, this new location has excellent customer service - both in Drive-Thru and Dine-In. I've been here multiple times since they opened a few months ago, and I have to say that this is the best fast food spot in the Chapel Hill area, especially for breakfast.

The dining area looks somewhat smaller than most Chick Fil-As I've been to - not in terms of space but the amount of seats. Regardless, I was able to easily find a seat in my latest visit for breakfast. There's pop music from the radio playing in just the right volume, so the atmosphere doesn't feel dead. Place looks clean overall and temperature is just right despite the cold weather outside.

Chick fil-A's app is one of the best for ordering in any method. I never have to go to the front counter when dining in but I noticed a tiny flaw when going ordering via Mobile drive thru: it seems they don't prepare the order until you get to the drive thru area - which could be a good and bad thing. Good because it ensures freshness but in a couple of experiences, it was bad because I had to wait a few more minutes despite ordering via the app ahead of time even though there weren't a lot of customers.

In the latest visit, I dined in for breakfast and ordered a spicy biscuit combo with those little "hashbrowns" and half sweet tea/half unsweetened. My latest discovery is that I could just order the protein such as a spicy fillet for the first time. Also got the honey and the other type of honey sauce for the sandwich. I also added egg and American cheese on my sandwich for additional price, and my total was around $10.50 - overall great value for fastfood breakfast. I sometimes order parfait with granala instead of hash but that costs around $3 more. Spicy chicken fillet sandwich was satisfying, breaded and spiced just right. The signature Chick Fil-A sauce is good but I wish they also have something similar to Cane's or Zaxby's spiced orange sauce.

Being able to customize order in the app is easy and it's nice to get points for rewards (free items). Chick Fil-A's reputation for having amazing customer service is carried on in this location, and this is one of the major reasons I decide to go to this fast food over others. An employee often comes and ask if I need anything like a refill and they sometimes help take my trash away when I'm done. Despite a few flaws like forgetting a drink order or leaving 1 of the tables not completely clean at 1 time, Chick Fil-A's customer service is excellent in this particular location.

I'll definitely return here again (more for breakfast). Not saying lunch/dinner menu is bad - love the salad and the typical chicken sandwiches and breaded tenders but since they took out the pimento sandwiches, it gave me 1 less reason (major to me) to grab lunch or dinner. They need to spice it up, introduce something new worth trying.

Nonetheless, I enjoy Chick Fil-A overall and I'm glad this Chapel Hill locatiok now exists. It's close to the Planet Fitness too, so customers can go there if they want to burn those...

Worst experience at this location. I ordered online for a takeout order sounds simple right? I walk in it's not busy at all and my initials are the only one on the screen where it says order complete. Liam walks up to me and I tell him im here to get my pickup order His response was "Can you show me receipt of payment" Mind you out of all the years I have come to chic fil a I've never been asked for a receipt on food that is already paid for. I asked Liam if they asked everyone that same question because I've never been to a chic fil a thats asked me for that usually I just grab my food and go. He responds "People steal". I show him the receipt then he proceeds to grab my food from the back it was cold the sauces were busted onto the food and the ice cream cone was melted i literally threw it into the trash before I left. I asked for Liams manager and Vanessa approaches me. I asked if she was really the manager because she had no name tag on. She stated she was and I proceeded to ask her if they ask all customers to present receipt for mobile orders her response was "yes to make sure people get the right order" WHAT!? She was extremely rude and didn't want to give her name as if inconvenienced her. I dont know who is stupid enough to walk into a chic fil a with cameras and just take random food at random locations I got 20 dollars worth of food as soon as I gave my name he should have handed me my food and told to have a nice day not become a detective to see who wants to steal. Very disrespectful group and if Vanessa is the manager of the whole establishment she should atleast wear her name tag and present herself in...

I recently visited the Chick-fil-A in Chapel Hill, and I have to say, the service provided by Jackie through the drive-thru was absolutely exceptional. From the moment I pulled in, I was greeted with a warm, friendly smile. Jackie truly embodies the meaning of excellent customer service. She approached the window with such a positive attitude, and her friendly demeanor made the experience stand out.

What really impressed me was how Jackie wasn’t afraid to ask for my name when taking my order, which added a personal touch to the interaction. Given the current times with Covid, I’ve noticed that many employees tend to keep their distance, but Jackie made sure the interaction felt genuine and personable, while still being safe. She made me feel welcome, and her professionalism was remarkable.

The kicker? I was on the phone with a relative from another state during the whole experience, and even he was impressed! He could hear how polite and engaging Jackie was, and he said, “Wow, that young lady was amazing! I want to travel to Chapel Hill, North Carolina, just so she can take my order.” That’s how impactful the interaction was!

Jackie’s incredible service made me feel valued as a customer, and I was truly blown away by the experience. I sincerely hope the store operator recognizes her and uses her skills as an example for training others because she made me want to come back to Chick-fil-A again and again.

Thank you, Jackie, for the amazing service and for making my day a little brighter. Keep up the great work—you are a true asset to the...