Sal's NY Pizza — Restaurant in Chapel Hill

Just had a terrible experience at this pizza joint. Walked in, first thing I saw was one of the two counter gals sitting on the floor just behind the counter, texting away on her phone. The other gal checked on my order and told me it would be another 5 minutes. Both gals continued to laugh, talk and not even look up from their phones. About 10 more minutes elapsed, with several customers coming in and leaving with their orders, including one gentleman who, about 5 minutes later, came back in with a pizza box and informed the counter gals that it was not his pizza. One of the gals took the box to the kitchen area, spoke with the pizza maker, then walked back upfront to say “Larry, here’s your order”. I said no way I was gonna accept a pizza that had already left the store, for just shy of 10 minutes, and then returned, due to their carelessness. I asked for a new pizza to be made, which I carefully watched being prepared. Apologies followed, but no offer to comp my order. My advice to others…check the contents of your pizza box before leaving the store, because the store personnel certainly don’t. My advice to Sal’s…prohibit personal phone use by your counter personnel. Hire professional, customer-oriented personnel, not young people who don’t give a damn. Take care of your customers, it’s the only reason you...

Horrible service from start to finished! I had to repeat myself over the phone 4 to 5 times in row to the girl I ordered from, who was laughing with another employee while taking the order, AFTER I was put on hold as well ( RUDE!). They didn't even get the one item I ordered right ( chicken gyro platter/combo). When I got there, they didn't have the order right, the girl at the register was confused and calls another girl over. Who acts like a manager, but is definitely not at all. She gave me attitude off the gate while giving me very annoying facial expressions like I was a problem to them.

To top it off the gyro had tiny pieces of chicken, couldn't have been more than a quarter of a breast in amount. Overpriced food and horrible service. Won't be giving them my money again, unless they refund me and apologize. I was a server for 12 years, dealing with people everyday in that environment isn't easy, but there is a sure way to do it, and they...

Sal’s Pizza is a good spot to pick up a quick dinner. There are no places to eat indoors, and there are a couple of picnic tables outside. The indoor area is very clean, making us feel good about ordering from here! We got the Mediterranean pizza and a pasta with chicken. Each entree was about $20. Both entrees were large portions, and we both had enough for lunch the next day. It wasn’t the best food we’ve ever had, but it was nice to be able to get a fresh, quick meal. The front desk team member is very professional and made us feel welcomed on our first visit here. We’ll visit again and try...