Pagliai's Pizza — Restaurant in Charleston

Ordered a pizza carry out Weds 7/13 picked up at 5:40pm. While I’m in line to pickup there were 3 employees right up front where they work the dough, it wasn’t super busy so they were just talking, one young guy, dark hair, glasses, was leaning on the counter on his hand, but his hand wasn’t on the counter it was in the bin of shredded cheese on the counter, no glove or anything just leaning in the cheese like it was the counter. At one point he took his hand out wiped his face and nose and out his hand back in the cheese and continued leaning. Then his hand must have gotten tired so he literally rested on his elbow which was in the cheese just like his hand. All this was right there at the front counter so it raises a lot of questions about what goes on outside of the customers view. I added time, date and description because I saw they had cameras and assume they have one at the register which he was standing right next to so I’m sure the owners can view this incident for themselves. I paid $38 and tipped $10 for a total of $48 for pizza I threw away when I got home because I wasn’t going to eat it after what I saw. I tipped $10 because there were a lot of employees working and doing a good job, I didn’t want to penalize them for one employees actions. I don’t believe I’ll be returning to this place. Plenty of other...

I love this place. The sausage is fantastic (mixed in house I believe) However, there is something with central Illinois pizza joints that I don't get. If you want a pizza with some substance 1) don't use canned mushrooms and everything else fresh. Keep it all fresh. 2) stop dicing peppers and onions. Slice them. You get better chance consistency and a better taste cause they catch some of char from the oven. 3) this is more of a personal request, please add fresh chopped garlic as a topping (note: fresh not jarred) I swear, if you love garlic and have never tried it, having it fresh and cooked on a pizza will change your life. You can't speak to anyone for a few days but it's soooo good. This is probably the best pizza joint between Charleston and Mattoon. Believe me I'm a fat guy with a whole family from Chicago...we...

Very cozy and nostalgic. I tried their specialty pizza on my first time, and I was blown away. It reminds me of the dough used at Frank Pepe in New Haven, CT. It is very addicting to say the most. Even though the restaurant was busy, the server was very accommodating and took time explaining the menu. She pointed out what is popular and what is recommended. She even took out the pizza pans to demonstrate the sizes. I was very impressed by the level of excellent customer service. I came back the second time and tried out their spaghetti dish. It did not disappoint. The noodle and the tomato sauce was on point. I purchased the half gallon size of spaghetti, and still thoroughly enjoyed it four days in a row. I can't think of anything that is negative. I feel like the prices are kept as precovid. I really enjoyed my...