Bisonte Pizza Co — Restaurant in Charlotte

My recent visit to Bisonte at the Ardrey Kell location left much to be desired, especially in comparison to the excellent service and atmosphere I've enjoyed at their Matthews location. From the moment I walked in, the difference was stark; the employees here were cold and short with their responses, lacking the welcoming demeanor I've come to expect.

The trouble began when I ordered a margherita pizza. The cashier initially misunderstood and rang it up as a white pizza. When I clarified that I wanted a margherita, she corrected herself and assured me she understood. However, when the pizza arrived, it was indeed a white pizza, not what I had ordered. Instead of taking responsibility, the cashier tried to deflect blame onto me, insisting she had clarified about the white pizza, which was not the case. It was frustrating to be met with such reluctance to admit fault and provide good customer service.

There was a lack of apology for the mistake, but eventually, they remade the pizza correctly. However, the overall experience was tainted by the initial confusion and the cashier's defensive attitude.

In contrast, the Matthews location has consistently provided a warm, family-oriented environment where the staff greets customers warmly and handles orders with care. The contrast between the two locations was disappointing and noticeable.

Overall, the food was good but my visit to Bisonte at Ardrey Kell fell short of expectations due to poor customer service, a mix-up with my order, and a lack of accountability. I would advise others to choose the Matthews location for a better...

I don’t normally leave reviews but I will this time. First the positive — the ingredients were basically very good because the pizza was tasty. But there left a lot that could be improved to make me anxious to come back. We ordered a “Buffalo style “ pizza out of curiosity to see how it compares to our NY style from our hometown. In researching we saw it should be crustier, slightly thicker, wth more cheese and sweeter sauce. We order a one topping with capicolla. When it came there was virtually no visible capicolla. Several slices had none, others a speck. Ok next time try pepperoni or mushroom. There also was no abundance of either cheese or sauce. It kinda reminded of you of a hybrid pizza between a Sicilian and a Neopolitan—like a weak sister of a Chicago or Detroit deep dish. Anyway, as I said at the outset, it tasted ok, but just a little less than it could be. Im inclined actually to give it one more try to see if the pizza maker just had an off day. One other observation—a 17 inch pizza came in a 16 in box and it didn’t touch any side. Again, my intent in writing this is not to discourage people from trying it but to offer some constructive comments to the owner to oversee quality control at...

So being from Long Island NY it can be difficult to find a pizza place that has flavor and style you are accustomed to. That being said I met a young lady named Sarah on Wednesday who works at the newest location of Bisonte in Ballantyne who intrigued me enough to want to come back and give their Buffalo Style Pizza a try. I am a NY style pizza girl all the way (which they do have) but, she convinced me to give the Buffalo a try and being a woman of my word I did today. Well as you see in the pic I have a Buffalo chicken Buffalo Style and a Cheese Buffalo Style pizza. They were both very good. Flavorful and Fresh down to the crust! Next time I would ask for more sauce on the cheese pizza because, it has a nice flavor and Buffalo style crust is thicker than NY style. Now when I want good tasting pizza that has flavor that other places lack I have no problem going for the Buffalo Style at Bisonte. Now I have to try their NY Style....