Best Buy — Local services in Charlotte

I am happy now. Thank you Eric..!! I was very hard for almost 2 months, because of my phone was a sprint on an old Samsung Galaxy note 3, and my daughter phone was an iPhone 6s At&t. So I tried to consolidate it into one account. And I wanted to keep the phone number I used for over 10 years. However, sprint(Now T-mobile), at&t, sam's club, and best buy also said that they had to either drop two phone numbers and try a new one, or keep only one number and the other phone a new one. It seems that I went around 8 times in 2 months and inquired about how to keep my phone umber. Everyone was bothered or asked to go somewhere else to find out, or to get a new number. I went to the best buy Matthew store, thinking that I would try one more last time and get a new number if it didn't work. the staff at the counselor and told me "to go somewhere else because I couldn't do anything". he was unlike and bothered me. I spoke with him for less than a minute. He was not trying to hear my story, and he was unfriendly. Then I left an went to the best buy blackeney store to buy a new phone and new number. Then I met Eric, an staff there, to talk with , and he said he could keep phone numbers for both phones. And althouth it took a long time(2 hour more than) with the new phone, he tried to do his best to help me. My old phone battery had a problem and it took longer, but he did his best to connect with a new phone even after the store closed at 6pm. . I'm keeping my number right now and using a new phone, the Samsung Galaxy Note 20 5 G. Thanks to Eric.!! You are the best employee who knows the customer's mind and thinks in the customer's position. And thank you for the...

This review includes my experience at this location and another one in Columbia, SC, as well as my experience over the phone. My first experience with Best Buy was two years ago when I took my Mac laptop into their Geek Squad for battery issues. I had read on Apple’s website that Best Buy is an authorized retailer for Apple and I decided to go there because the nearest Apple store was over an hour away. When I got to Best Buy, they told me they were going to pack up my laptop and ship it off to Apple because they did not have the capability or parts to fix it in-store. Not sure why Best Buy is an authorized retailer if they don’t have the capability or parts to fix apple products in-store and merely act as a third-party to ship your stuff. I ended up using a local company to fix my battery issues and they were much more efficient and helpful. My second interaction was over the phone with this particular store when I was trying to ask a question about my appointment that same day. It took me 10 minutes to get through the automated menu just to wait on hold for another 3 minutes to speak to someone. Why is speaking to someone in-store not one of the main menu options? Finally, I took my iPhone in for a scheduled battery replacement because the Apple store is less convenient. I scheduled it a day in-advance with my specific request and device. When I got Best Buy, the clerk told me they did not have the part and my options were to go to another location or the Apple store, which I was trying to avoid. Guess I will be going to the Apple store now for all of my Apple products because Best Buy hasn’t been able to help me out with any...

Well done Best Buy, you even failed to live up to my very low expectations.

I went in to buy a toothbrush which was online for $72.99. It was a pretty good price, not quite as good as amazon but I was prepared to pay a few dollars more to get it today.

I got to Best Buy, eventually found the toothbrush, took it to the register. The working on the register informed me it was $80.99. I worked in a big box electronic store for years so I knew it should just be a matter of calling over the manager and getting the $8 taken off. I asked to see a manager, the register guy wandered off somewhere, came back and said that the manager would be there in a minute and proceeded to serve other customers. 20 minutes later, there was no sign of a manager. I don't know if the guy had spoken to anyone, but by this point he was ignoring me.

I went to find another employee who told me that the managers were all over by the customer service desk. I guess that means that I would have been waiting all day before somebody came over to me.

When i finally got to speak to a manager I was told that they couldn't price match their own website! I would have to order it on my phone and stand there for 45 minutes until I could get the authorization to take the item that I was currently holding out of the store. Needless to say, I left the store, went home and ordered from amazon for the lower price.

I used to feel sorry for all of the employees that will loose their jobs when these big box dinosaurs finally go out of business. Not so much anymore. That is the last thing that I will ever try to buy at Best Buy. Congratulation again. You have lost yet...