Jersey Mike's Subs — Restaurant in Charlotte

Normally I am not one to write reviews, however, I am hoping management reads this so they are able to change a few things. I am a loyal customer to this particular Jersey Mike's. It is so convenient during lunch time, and normally, I have a fine experience. If you have ever been here during lunch, you know it is crowded (good sign). Typically they have everything under control with great customer service and quality. I have been there the past 2 days and it has been total chaos. Yesterday (7/22/15) I went in during the lunch rush, so I expected to wait. After waiting in a long line that wrapped around the restaurant, they tell me they don't have turkey. So in a scramble, I ordered chicken and decided to get it in a tub. Lets just say my sub in a tub was below par! I barely had lettuce to cover the bottom of the tub and I only had one tomato, and two cucumbers. The chicken was also weird and just not good. I figured everyone has bad experiences so I brushed it off. Well today (7/23) I decided to go back and order a turkey sandwich. I ordered it online this time as to avoid the long line. I arrived later than the scheduled time and the sandwich still hadn't been made. I did not mind because I knew they were busy. As they were rushing, they completely made both sandwiches wrong. Again, I am not one to complain but it is disappointing when you get back to work with the wrong sandwich. I don't know what happened to this particular Jersey Mike's during lunch, but I wish they would get more help and return to the way...

It is what it is ... Jersey Mikes. You've been in one you've been in all. But the fellows there always seem attentive and the store is always clean.

Boy how things can change in just a month or two. Stopped by last week and the first thing I noticed was the music playing so loud I started to turn around and leave. Went ahead and ordered and one of the new guys acted like it bothered him to have to prepare a sandwich. Didn't say thank you, have a nice day, or even kiss my arse when I checked out. I had to practically scream over the loud music to even communicate with this guy.

I grabbed my sandwich to go sit down and there wasn't a clean table in the store. It looked like they hadn't been wiped clean all day. After wiping off a table I asked the other new guy behind the counter if he could turn the music down a bit. He looked discussed and after another minute or two he finally turned it down ... BARELY! I couldn't get out of there fast enough.

I used to eat at this JM's at least once a week because it's convenient to work. Luckily for me there are all kinds of new places opening up to eat at within a couple of minutes of this location, including McAlister's. Doubtful I will ever step foot in this Jersey...

My experience at Jersey Mike's was horrible. I walked in and was in line and I am African American. The two people behind me, one female and the other male, both caucasions orders were taken before me. It took one of the cooks to ask if I even ordered yet. As he saw that I did not want to get upset and cause a scene, he took my order. When I asked if I could speak to the manager, the reply was he is too busy for your concern. I think a racial issue is a concern. The third person behind me was African American as well and he was treated the same way. He stated he will not return and I told him that I will write a review of my experience. When I paid for my meal, it came up to $10.00 even but the when the person directly behind me paid for hers; in which she received the same thing that I did, it was $7.23. Really Jersey Mike's. My family and I go to the one on University in Charlotte, NC all the time and we are treated with such respect and courtesy that it bothers me that I was treated this way. I will write a review on all sites until my situation is resolved. Not happy at all...will not return...and I still have not received a call back from the manager or the district manager...will take further...