Cactus Mexican Restaurant — Restaurant in Charlottesville

Sometimes a massive plate of Mexican food is exactly what you need in your life. I have often found a hole in my life is best filled with homemade tortilla chips, fajita tacos, a side of refried beans and cemented a cold Modelo with lime. Cactus Mexican Restaurant in Charlottesville, Virginia, provides authentic Mexican cuisine at a reasonable price with friendly service. Now, I will say that it is hard for me to knock Mexican restaurants, so most Mexican places I will say are worth frequenting. I'm really into that category of food, and I love spicy, so when a dish is delivered with a giant, roasted jalapeno, I'm probably going to enjoy whatever else is on the plate. Some of the things I look for in a Mexican restaurant are the location and quality of chip and salsa. Is this place in a random location? Any good restaurant can survive in the busiest part of town, but if you survive off random a street then you know people are seeking out that food because it's tasty! Additionally, you can tell a lot by a Mexican restaurant based on the chips and salsa. Did these come from a bag, or are they still warm? Is this salsa unique, or run-of-the-mill? All I'm saying is, Cactus is in a random location, with excellent...

I usually never have an issue when going here but today was an entirely different experience today…Mary needs to learn what customer service consists of… I usually order a chorizo burrito with no cheese and I’ve NEVER had an issue.. it comes as order with no cheese, and it’s HOT… I ordered food today before work and not only was my burrito cold but it had cheese in the middle! I called to talk with someone and the girl was unpleasant. I , then when up there to get a new burrito of what I ordered and the food was still cold to the touch. I even got the waitress to feel it and it was cold. She took the food to Mary who told me the cooks were not going to make me another burrito, as if it was my fault. She proceeded to ask if I wanted my money back and I told her no that I wanted what I ordered because I needed food before work. She proceeds to open the register and hand me cash for what I paid for then walked away. I usually love this place but I will NOT be back after today! This makes me sad because prior to today I’ve always spoken highly of them and recommended them to my...

I hate to leave negative comments but this was the worst Mexican food I've ever tasted. Ate here with my family but first we were ignored for 5 minutes upon arrival then when the waitress came to take our drink order we had to wait 10 minutes for margaritas while she pranced around flirting with the guys at the bar. The chips were hard as rocks , rice was just white rice with no flavor . My chicken tamale had a long strand of hair in it , steak was chewy, chimichanga was not crispy and tasted like old oil , the waitress never came back to refill our drinks , we had to wave her down to bring us canned soda because the margaritas were thick , syrupy and undrinkable and the glasses were filthy . We also asked for plasticware since the silverware had food particles and were gross. The bite of guacamole that I tasted was good but I was afraid to eat anything else and possibly get sick . The waitress gave us a refund on the margaritas. Returned home hungry and still had to cook...