I have had many good experiences at this location. It's always taken a pretty long time, but the food is usually fresh and satisfactory. My trip recently was not so pleasant. We pulled up at the drive thru at 9:50. This is 10 minutes before they close. We ordered and when we pulled around to the window, the worker told me that my chicken sandwich would take 6 minutes to cook and they close in 4 minutes. I checked my phone and it said 9:52 pm. They basically told me to pick something that didnt take that long to cook. I reluctantly changed my selection to a hamburger because they just stood there staring at me like I was obligated to help them get out of there sooner. Like 2-3 minutes would've made any difference at all and if my math is correct it still wouldn't be 10 pm even after the 6 minutes. Instead of just putting the chicken in to cook, they went back and forth from the window several times asking the cook if it was okay for me to choose a burger instead. By the time they changed my order, they could've just skipped the back and forth and cooked the chicken. He gave me the total and when he handed me the receipt, I was still charged for the chicken sandwich I didn't even get. It could've come out cheaper or more expensive, I have no idea but I was not pleased. Not really about the money. If I wanted a burger, I would've ordered a burger. By going back and forth with me about changing my order for 2-3 minutes, they should've just cooked the chicken and sent me on my way. Now, I've worked fast food before. I know how it is to have a customer come in close to closing but unless they close at 9:50 pm, I shouldn't have been hassled about picking something that takes a few minutes to cook. A car also pulled up behind me before 10 and I heard them tell the man "WE'RE...
Read moreWent to Drive Threw this morning at 10:30 place my order they cut me off while I was placing my order and gave me my total lady at the window was rude kind of as she handed out the food hash browns were cold and greasy sausage on my husband sausage egg cheese was not done I ordered a pork chop biscuit on well done biscuit and got a hot dog or a smoked sausage on a light biscuit I called to let them know there was a mistake and a problem with the order they would pick the phone up I could hear them laughing and talking and they would just hang up. I wouldn't recommend this Hardee's at all. And Ooltewah Tennessee. I love Hardee's breakfast and lunch eat there a lot in Cleveland Chattanooga Nashville Murfreesboro when were traveling different places we stopped at Hardee's if we see one but we will not be stopping in at through the...
Read moreI had been wanting a Hardee's bacon, egg and cheese biscuit all week. Finally this morning when I got off work I went to Hardee's saw the 2/$5 breakfast and was excited because I could get two. Nope the 2/$5 didn't include the bacon, egg and cheese, but I ordered one anyway. I was hungry so as soon as I got on the highway headed home I grabbed my cold, not so fresh biscuit with the cold egg and unmelted cheese, the biscuit taste like it had been frozen and thawed instead of made from scratch every 15 minutes as advertised. I was soooo disappointed. That was the worst experience I have ever had at a Hardee's. The person at the drive thru was not very pleasant either. The lady at the pick up window was professional. It was only about 7:15a-7:30a. That's the last time I will visit this...
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