Dunkin' — Restaurant in Chelsea

Well, to start off I was first happy when I saw the Dunkin donuts sign and I decided to give it a try because it was on my way to work and the drive thru made it very convent. I went a total of 4 times I think and unfortunately I'm very upset with their service. I have loads of patience and understand humans make mistakes but 3 times is to much and inexcusable. Like the old saying goes in Baseball, " three strikes and you are OUT!" It's a shame to because the two woman the work the morning are very nice and that was the main reason why I kept going back but this morning was the last straw. I wouldn't of been as upset if it was just for me but today and yesterday morning it was for a friend of mine and her stuff was missing. My whole ride to work was awful and than feeling like I let my friend down made me feel worse. I couldn't even call the store because there is NO number to call. That infuriated me too. What Business has no number to call.... I also went back earlier this evening after 4pm to complain in person and unlike the two ladies that work the morning and are very pleasant this lady was extremely rude and just left me hanging at the drive thru. I tried to tell her why I was there and she didn't care obviously. I want a full refund for this mornings bad experience and would like to speak to the Owner/ Manager. I have over 20yrs of Customer Service experience and I know what proper etiquette...

Food is about what you expect but anything hot takes a LONG time so skip this Dunkin if you're short on time and want anything other than a donut. Even hot drinks take time to make and I've only ever seen two staff members working at a time- they can only move so fast. They make up for the wait, however, with friendly attitudes and conversation. As for atmosphere, it's located in a gas station quick mart but still manages to look pretty due to the layout and renovations to the store. Cutesy seasonal decor and that friendliness goes a long way. Plus, it's the only Dunkin for miles, so if you have a preference, this is your only choice for that...

It was great when it first opened. Now it's just terrible everytime I go there. I used to go multiple times a week before work but over the last month, things have been going downhill. They are always out of cold brew and nitro. Sometimes they give me "cold brew" but it's just brown water. I will not be coming back here until things change. The employees never know what's going on, I'm starting to doubt they were ever trained and the manager leaves these untrained employees at the store alone to fend...