BIGGBY COFFEE — Restaurant in Chelsea

I come to this location pretty frequently, and while it’s usually fine, today was an absolute disaster. Easily the worst experience I’ve had here. I called ahead to place an order for three drinks—two dirty matchas and one regular. When I arrived, I realized I hadn’t specified whether I wanted them hot or iced. No big deal, right? Apparently, it was.

I politely mentioned to the staff that I wasn’t sure if I had told them, but I wanted them iced. Instead of just making the drinks how I asked, both employees immediately got defensive, insisting that I had specifically said “hot” over the phone. Funny, because I only spoke to one person, and yet somehow the other one—who I never even interacted with—was suddenly an expert on what I supposedly said. Their attitude was absolutely ridiculous—rude, dismissive, and completely unprofessional.

At that point, I realized I wasn’t going to win, so I asked if they weren’t going to remake my drinks, could I just add an additional one iced? They agreed but managed to mess that up too. They forgot the espresso in my dirty matcha, which is literally the defining ingredient. At that point, I was so frustrated I just left, having wasted $40 on drinks that weren’t even right. Oh and the girl working said my drink said disgusting

The service here today was beyond unacceptable. The staff clearly doesn’t care about their customers and would rather argue than fix a simple mistake. If this is how they treat regulars, I can only imagine how bad it is for first-time...

First time coming here to this location and it was easy to find and park. The ladies at the front counter greeted me with a friendly hello and a smile as soon as I walked in. I placed my orders with ease and these cheerful employees went straight to work and had them made in no time. The coffee shop itself is small in size, but mighty in quality. All in all, it has a real nice atmosphere filled with excellent staff that care about customer service. A heads up for those who like to save money and love coupons - They do not offer any physical coupons at this location. I was informed that they come in the mail and that is the only way you will receive them. Most Biggby’s I have been to have a drive thru, sadly this place does not. The employees did mention that the owner is working with the city to hopefully change that and get one added here real soon. I will be back in the future to check it out and see if the city approved of it. I highly suggest signing up for their rewards program because it is totally free. After you accumulate 12 points, your next beverage is free. They also load a free drink onto your Biggby rewards card for...

I stopped here around noon today 4/10/24 and the barista with the mid length curly hair and glasses made me the best matcha I’ve ever had (100’s of them truly from bougie places to at home to other biggby’s) Not only that but they served me with such friendliness that it lifted my day & spirit enough to want to give kindness to others. Bravo Chelsea Biggby for being wonderful in food, drink, professionalism & kindness. I was stopping on a road trip from Detroit to Chicago and it made me want to come check out more of what Chelsea...