We have been frequent customers since the chesterland location opened. Last night we ordered a pepperoni pizza for a late night dinner. I hadn't realized last night because I didn't eat any of the pizza. My kids had a couple slices and we saved the rest for lunch the next day. When I took the box out of the fridge I started to put the pizza on a pan to heat it in the oven. I was shocked to find that the pizza was soggy on the bottom! Not just that put the dough with separating from the top half of the pizza and was stretchy and gooey as if it were undercooked. It looked like raw dough!! I didn't think much of it and tossed the pizza into the trash. I then called to tell them about my issue and was requesting a credit. Because I didn't have the pizza to bring into them for PROOF I was denied my request. This is the FIRST time I've EVER been asked to return the product for PROOF!!!! Needless to say we will not be going through the chesterland Domino's...
Read moreTried it once a few months back it took them 10 minutes to answer the phone. When food arrived the pizza was smashed to one side and what was supposed to be 3 lava cakes ended up about 1 and a half. I did not call to complain that is not my style. The food was alright, not great but not bad. Called again tonight to give it a second try - called at 9:40 (Friday night) and sat on the menu recording for 13 minutes. Hung up. Thought I would try online ordering but their website said they were not able to take online orders at this time. Called back waited another 9 minutes still no answer while listening to all their specials over and over. Gave up. Drive past the store on way to McDonald's and saw it was closed. Sign said open, online site said open until midnight, but the store was pitch dark. Their store recording with the specials and such would have let me stay on all night if I was dumb enough to do so. 2 experiences with this store, neither good...
Read moreOrdered a Medium 2 topping pizza, 5-cheese parmesan twist bites and 8-piece garlic Parmesan wings. Paid for my order, got back in the car and realized they forgot the wings. Back in the store I informed the dominos guy and he pulled off some wings from the shelf that were “ready”. However, they were plain wings, so the they added some Parmesan sauce and shook the box to mix it up. Upon returning home (15 minute drive) my wife and I discovered the wings were cold, not even a hint of warmth. The 5-cheese dip for the Parmesan twist bites leaked from the pan into the box and congealed. There was nothing to dip into. All in all this was our second bad experience. For what we paid ($28) and what we got, dominos could’ve done...
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