Prestige Jewels By Steven Saric — Local services in Chester Township

I was going through my aunts jewelry and i noticed this bracelet. Not because it was beautiful, but because it didn't seem to meet my her standards. She then went on to tell me how she sent it in to get fixed many years ago and how they took her real diamonds out and put in fake jewels. My mom had a necklace that she brought in to get fixed and they took half the necklace, switched it with something else. So half of her necklace is an intricately made gold chain while the other is just a basic chain. Not only did they scam my family, they also scammed my godmother. They stole one of her rings and allegedly said "someone broke in and stole your ring" DO NOT TRUST THESE PEOPLE. If you had your jewelry fixed here, go somewhere else and make sure you still have the real diamonds and gold on there. I do not recommend this place. They are lucky I was just a child when this happened, otherwise they wouldn't be in business. This is why I am informing everyone now, to not go here. If there is an issue, I'm sure the Croatian community is big enough for you to find my information and call me. I will gladly speak with you and resolve this issue with the real diamonds and that gold chain. If you do not have those, then don't bother calling me. Also, I do not appreciate people stealing, especially from my family; that is why I am writing this review. TAKE YOUR PRECIOUS...

We were coming in to design a custom wedding band for our wedding later this year. The staff was extremely rude upon entering the building. We immediately walked out and went to IMG Jewelers and designed our dream ring. I strongly recommend anyone looking for stand up customer service to go to IGM Jewelers in Mayfield. They have the same locking system but the staff there welcomes you with a smile :) We left IMG so happy that we never worked with prestige especially after reading their reviews with rude staff, sub par work, and increasing the price without informing the customer.

The replies below to their customers says all you need to know about Prestige Jewels. They should put less time in arguing with customers and more time in customer service and welcoming...

I went in with a friend who was buying a diamond for and engagement and I know a little about diamonds. We were dealing directly with the owner Mark Saric. I was asking questions about one specific 3 carat stone and he just lost it. He started yelling at me, telling me that I know nothing about diamonds and that he was the professional. He couldn't even give me an approximate color or clarity. He told me that he can't possible know every stone in the store. I was literally trying to sell the stone for him and he was a complete jerk. I told him that he was a jerk and told my friend that he should shop elsewhere. I directed him to another jeweler that really was a professional and answered all his questions and sold him a larger, higher quality...