Wendy's — Restaurant in Cheviot

Worst location I’ve ever been to. I went through the drive thru on April 29th to get a salad and a wrap and I was told they were only taking mobile orders. This seemed asinine to me but whatever, I placed my order on the app and pulled back through where I was then told they had neither the salad nor the wrap in stock. I asked them to cancel my order but they stated they couldn’t on their end and I had to do it on the app. I tried to do so but it gave me an error message that once the store received it, it couldn’t be cancelled or something like that. I didn’t get my money back from that so I called the number on the app which goes to their corporate call center who originally did put in a request for a refund for me but later said they couldn’t help because this location is a franchise and refunds must go through the district manager. The district manager, Sage, didn’t get in contact with me for a month and I eventually had to speak to a manager at the call center to even be patched through to her. She stated my phone number didn’t work which is odd because I’ve had no issues getting calls from anyone else including one of the call center reps who was kind enough to call me back to check on the issue. Sage said she would issue my refund if I came in but I’m over an hour away from this location so I asked that it be mailed. I never received the refund in the mail so I called back to request a check trace or new check and Sage advised it was sent as cash and she wouldn’t send it again and that they don’t do checks. What kind of business mails cash and does not use checks? It was very clear she wanted to accuse me of lying and trying to get a double refund. The only option they would give me at that point was to get an in-app credit, which by the way expires in 30 days and has to be used all at once or you lose the remainder. I’m so tired of arguing over $25 that I just gave in but I certainly won’t be going back to that location to spend it. This process was so needlessly frustrating and time consuming. There’s no reason I should have to speak to a district manager over a $25 refund and I certainly shouldn’t be treated like a liar when I don’t receive it. I don’t recommend coming here at all but definitely don’t use the...

One car in front of me, none behind me. It takes employee a very long time to take their order. I get up to the speaker and am told to wait. A couple minutes later he says sorry, please continue to wait. I said “I already placed my mobile order”. He says Ok go ahead and pull up. It takes them 15 minutes to fill the car ahead of me’s order. They got two bags. He pulls into a spot and gets out to go inside. I get up to the window and the drive through guy is stoned out of his mind. He had never checked in my online order and is so confused trying to relay to his other stoned coworker what I got. (The order really was not complicated. A biggie bag and a kids meal.) While I’m waiting I see a different coworker stumble out in front of the drive through and pick up a blunt he had dropped. Then I see the man from the car in front of me come out, looks at me and shakes his head. I’m assuming he went in because something was wrong with his order, passed by the blunt on the ground and realized why his order was messed up. After about 5 more minutes of sitting at the window, he asks me to pull forward (because by this point, the line behind me is getting long.) I’m about to be late picking up my kid so I say, “No man, I’ve already been waiting 20 minutes. Can I please have my food, I have to go.” He says, “Sorry, we are short staffed.” (I know 100% for a fact they might be short staffed but they were also high out of their minds. I could tell before I even saw the guy stumble out to pick up the blunt.) He then gives me my food. I get home and see that there’s no toy for the kids meal and the burger is dried out and shrunken, with only lettuce and ketchup on it. Didn’t get ketchup packets for the fries or straws for the chocolate milk.

I’m posting this on Google because it’s impossible to leave feedback with Wendy’s. No email or contact through the app, no one answers the chat, no one answers the 800 number. I also tried to leave feedback using the feedback link but it takes goes all the way to the end and...

Used the app to place my order, so I input exactly what I wanted for each meal. Also, used a reward on my order. Went into the location to pick up my order and the order had not even been started. When the lady called me up for the drinks portion of my order I noticed they were incorrect. (8 drinks total) She stated they didn't have what I ordered so she simply substituted them for other drinks. I explained I did not want what she chose to give me. I also let her know that two entire drinks were missing. She looked at my order on screen and didn't even know what one drink was nor that they sold it. So she hollered and asked a different worker what it was. He hollered from where he was and told her what the drink was and how to make it. Which she attempted to do I suppose, but that drink was HORRIBLE, I ended up throwing it in the trash. The other drink that I didn't receive was one I had used a reward for but they didn't have the drink so basically my reward was wasted. I informed her of that but she didn't seem to care because nothing was done. So I took my food once it was finished, and left. When I got where I was going and began passing out the meals to my children, I realized that they had gotten the order wrong as well. (My mistake for not checking it while I was at the establishment) but I had figured they weren't going to get it wrong since it was specifically written out how they were each supposed to be made. I should have known better. I haven't eaten Wendy's in over ten years, I should have kept it that way. I will definitely not...