Baskin-Robbins — Restaurant in Chicago

This location is both a Baskin-Robbins and a Dunkin'-Donuts (the same employees are responsible for both brands). I went here for ice cream. I was instructed to wait in line at the Dunkin' Donuts counter. After waiting for 10 minutes and ordering ice cream, I was directed to the Baskin-Robbins counter. Here, I waited for 10 more minutes before someone came to scoop my ice cream while many people who entered the store after me were served. Finally, someone came and scooped my ice cream. But it didn't end there. Rather than checking me out at the Baskin-Robbins counter, I was told to go wait in line AGAIN at the Dunkin' Donuts counter. This took 5 minutes. Finally, I paid for my ice cream (in cash), and was given...

I ordered a cake online. An hour prior to my pick up time, Fabiola from this store called and she said the cake is not going to be ready because they do not have the cake and ice cream that I selected. Obviously I got upset because the cake was for a special occasion and they accepted my order made 2 days prior and charged my card. This lady is very rude and has zero customer service. Instead of being apologetic to a customer because she cannot fulfill the order timely, she said she is wasting her time talking to me and she hang up on me. I suggest to the owner to discipline this employee. You cannot have a loyal customer if you have a rude employee...

Try to redeem a few of my $2 promo cards from T-Mobile Tuesday for a purchase, but I was told only 1 card per person per purchase, per card, no such restriction. Ask the cashier, he said is the store policy, which had nothing to do with the promo card. This literally is the only store that give us any problem at all for either Baskin Robbins/Dunkin Donuts. That's the last time I go and I will never recommend this location to anyone...