Pure Green - Juice Bar South Loop — Restaurant in Chicago

I came to this location after a long day at work, arriving about 7 minutes before closing. Since the website wasn’t accepting online orders, which had already stopped 30 minutes before closing, I called ahead to confirm I could come in person to place my order. However, when I got there, the door was already locked, even though it was well before closing time. Inside, a guy and a girl behind the counter were casually chatting, smiling, and laughing. They weren’t busy closing the place down; they were busy chit-chatting. When I waved to ask why the door was closed early, they just smiled at me without offering any explanation. This was incredibly frustrating after I had called to confirm my visit. I just went home.

To make matters worse, when I called a couple of days later to speak with the manager, Sergio, he responded to my complaint with, "So I don't know what you want us to do about it." I was appalled by his dismissive attitude. He seemed completely unbothered by the series of issues during my visit. The fact that he thought saying, "What do you want us to do?" was an acceptable response is mind-boggling. I will never return to this...

What’s the point of having a rewards system that says you get a free bowl after 100 points ($100 spent) if that’s not actually what happens? I regularly buy the collagen berry and mixed berry bowls, so when I hit 100 points, I expected to redeem a bowl of my choice….not get hit with a surprise charge because it’s “more expensive.” That’s incredibly misleading. Just be upfront and say, “Spend $100, get $13 off,” or “Spend $100 on whatever you want, but only get our cheapest items free,” because calling it a free bowl when it clearly isn’t is complete BS.

And really…after a customer spends $100, you can’t cover the extra $2? That’s a joke. I asked about it and was told, “Oh, that bowl has more toppings.” Yeah, I know…. it literally comes that way. I didn’t customize anything. And If I’m buying that bowl regularly, why wouldn’t I expect that to be the reward?

You throw out random 5% off coupons AND can’t even honor a full reward for loyal spending? That’s disappointing. I’ll definitely be rethinking how often I come...

I recently visited Pure Green and had a very pleasant experience. The highlight of our visit was undoubtedly the smoothie, which was refreshing, flavorful, and made with high-quality ingredients. It was the perfect blend of taste and nutrition, leaving us both satisfied and energized. The atmosphere at Pure Green was also noteworthy. The space was clean and inviting, with a bright and modern decor that made us feel welcome and comfortable. The staff were friendly and efficient. Overall, Pure Green offers delicious smoothies in a great setting. It’s a fantastic spot for anyone looking for a healthy and tasty beverage. We’ll definitely be returning to try more of...