Dunkin' — Restaurant in Chicopee

I just wanted to say I very much appreciate the boy that took care of me today. He was kinda thin and tall and had longer hair and glasses. I had been standing at the counter for two minutes or so waiting for my order to be taken. There were three people behind the counter but one was addressing the drive thru, the other was grabbing something and someone else was baking something. There was a heavyset person with very curly blonde and black hair that walked past me as I waited a couple of times and eventually just ended up standing there, next to the drive thru attendant, after the last person left the drive thru (and the drive thru became empty). They continued to stand there. I’m not one to rush, but I did take notice that they had walked past me multiple times, and were not busy with tasks, and were quite literally just standing there as if they were bored. THIS isn’t my issue -

the boy i mentioned then came out from the back room and apologized for the wait. HE seemed like he was doing a lot all at once, and he still came to take care of me when he noticed. He then remarked at the heavyset person I’d mentioned before that they could be taking orders instead of standing, which was a valid criticism. The other party then began loudly responding that they weren’t doing nothing (they were), and that over and over again in various phrases and brash tones. I just wanted to say that I really appreciate the boy’s ability to stay calm and levelheaded while getting yelled at by a coworker he was asking for help from in a stressful moment- I was still taken care of by him faster than the entire time I waited behind the counter after he took my order, he grabbed all of it and made the coffee as the heavyset women began to start doing tasks as they continued to yell at him about how they weren’t just standing around, and weren’t going to be treated rudely. Other staff did try multiple times to stop the person from yelling and responding and continuing the argument but she continued. It was so consistent and endless and loud that I genuinely felt the need to write this review. I think that’s incredibly unprofessional and not very team-player in an environment where that is a big part of the functioning work environment.

Again, props to that boy, I wish I had asked for his name, thank you endlessly again. I appreciate your quickness and consideration especially as I was on my...

(Please read this and do not eat from here I’m pretty sure this place is infested with mice) Honestly if I could give this place zero stars I would. the so called manager’s attitude is worse than the place itself. As I waiting waiting in drive thru one of the workers was smoking a cigarette while taking out the trash. I ordered an avacado toast which is supposed to be made with toast, bagel seasoning and they’re supposed to ask you if you want bacon SPRINKLED on top. A side of hashbrowns and a strawberry refresher with two squirts of the blue raspberry for the cooladas. I first was handed a mango refresher then as I was trying to re-explain my drink the worker walked away from me and still came back with the wrong drink. At that point, my mom had to use the bathroom so we just went home and then came right back so they can put two squirts of blue raspberry coolatta in my drink. I literally have social anxiety and I was already annoyed and as soon as I walk in, I see a MOUSE run out from under that little door that says employees only and then I see the worker that was literally standing outside smoking a cigarette instead of doing her job come up to help me and I’m trying to explain what’s wrong with it to her and she’s like you work at dunkin clearly you understand mistakes happen bc I’m in my work uniform at the time and I was like no we make sure mistakes like that do not happen at the dunkin I work at. Then she sits here, makes my drink and slams it in front of me. So after I leave, I call to file a complaint and asked for a refund since all of my food was made incorrectly and after I said the worker who gave me attitude was smoking outside she wanted to claim she was the manager and wouldn’t give me a HR’s number so I...

I have been coming to this Dunkin for about four years since I moved to Chicopee. I’m a regular I usually come for two coffees and sometimes I get a dozen or a half dozen donuts. It’s been more often I’ve been coming for donuts due to my children being home for summer vacation. I used to get assorted and they’d give me a large variety or 2 each of their most popular donuts. My family is specific and they only like about 4 of the selection. SO I TRIED ASKING ONE DAY TO CHOOSE MY DONUTS ( I was only getting a half dozen btw) AND I WAS TOLD I COULD NOT PICK THEM FROM THE DRIVETHRU AFTER ALREADY WAITING 10MIN! They wanted me to come inside. I exchanged words at the window and got the donuts of my choosing. Today my husband did our coffee run, and he chose an assortment. EIGHT PINK FROSTED DONUTS 2 VANILLA AND ONE CHOCOLATE GLAZED AND ONE BOSTON CREAM. THAT IS NOT AN ASSORTMENT! NO ONE IN MY HOUSE WILL BE EATING 9 OF THOSE DONUTS. I’m just confused how something so simple got so complicating. I’m just looking to get 3 crullers 3 Boston cream 3 jelly and 3 glazed! It’s not a large request that should require me going inside. You guys should at least offer a standard set to avoid situations like this....