Wendy's — Restaurant in Chino Hills

The kids working here are usually friendly but accuracy is something they need to work on. I ordered through the mobile app a few times and I see they would prepare my drink ahead of time, sometimes I’d be there 5 minutes ahead of schedule and I would see my drink sitting on the counter. I’ve ordered chili cheese fries and I would get just cheese fries or sometimes I would get a plain baconator without the mayonnaise and ketchup for myself, yet the burger would still have the mayo and ketchup on it. The sad part about it all is that I would arrive there when it is slow, and everything is usually already ready. What I don’t understand is, with it being slow; how could they mess up on making a plain burger or forget the chili for chili cheese fries. I feel without the stress of having so many customers they would have time to check or even double check what they had made. I could understand if it’s busy but at the same time mistakes could have been prevented if extra precautions were done as well. All in all, this Wendy’s is just like any mediocre, fast food chain. Although the employees here are usually friendly, you still have to double check and make sure your order is accurate and everything is made the way you had requested. I should’ve checked the numerous times I’ve stopped on by and this review should serve as a warning for others to double check their food when...

I placed a $56 order in the drive-thru, and the supervisor refused to accept my $100 bill because "she didn't have enough of the change." She kept asking me to use a debit card, and I told her I only had cash at the moment. (Heads up, It was proven legit)

Not only did the supervisor not accept the cash, but she also REFUSED to give me her name. A supervisor who refuses to give their name is definitely a shady one.

I called the store to get the name, and the drive-thru kid answered. Asked him for her name... he took a while, and then they hung up on me. I called back, and the female supervisor answered and again refused to give me her name.

She told me to do whatever I wanted with the information I have but that she "will bot" give me hers or her supervisors name.

My two small children really wanted thei Frostys, so I then went to another Wendy's on Pipeline Ave, and I told them what happened. They checked the bill and accepted it and gave me my change. My kids were very happy.

DATE OF INCIDENT: 6/26/24 TIME OF INCIDENT: 6:15PM PST Drive-Thru LOCATION: Wendy's 15931 Pamona Rincon Rd Chino Hills, CA 91709 ISSUE: The supervisor refused to accept cash and refused to give her name. DESCRIPTION OF SUPERVISOR: Female, Hispanic, wore a burgundy top, had her hair up in a top bun between the...

Since this is close to my work, I stopped by and checked it out. It is by far one of the cleanliest branch I've ever been in! With large windows and natural lighting (perfect combo) it was so inviting. The staff were friendly and the one who served me (I think she was the manager) was so nice! Now..let's get to the food. I got the Cobb salad and a small fry. I didnt get to take a photo of the food but I was blown away. The ingredients were fresh, the bacon was fresh from the pan and the presentation was awesome. I was too hungry and ate it right away. The fries were good as well! I was honestly surprised by this location and will definitely...