BIGGBY COFFEE — Restaurant in Cincinnati

Exceptional Customer Service!! Let me tell you about this staff at the Red Bank BIGGBY! I have yet to have anything but an amazing experience here... they are friendly, willing to go above and beyond, accommodating, and an overall dream! On our visit yesterday a trainee made our mocktails but forgot the strawberry syrup.. I called just wanting to be sure that they haven’t changed anything as the drink had no color. I spoke with the manager Robert (who is still in high school y’all 🤯) and when I tell you he handled the concern with professionalism, empathy, and an eagerness to remedy the error that blew me away. I visited today to find he not only left my wife and I free drink coupons but a hand written note to boot! Thank you Robert, you are a super star!!!

Lastly.. I want to acknowledge the diversity of the staff. Its apparent their commitment to inclusiveness and equality is of the up most...

My friend informed me of the special they were having today. And she told me there was a scratch off given with every order. As I placed my order the cashier did not give me the scratch off ticket. In fact she didn't even mention it. I figured they were out. Of course she happily gives the 2 customers behind a scratch off with no problem. I'm not sure if this was because I'm a black woman or what. So when I.got back line and brought that up she acted as of she forgot to give me on. Funny how I was standing right there by the other customers and she didn't even say "oh hey ma'am by the way this is for you" but she didn't say anything. However everyone else was friendly, service was fast. The coffee was delicious. I do wish they would take names with the orders because it was a little confusing trying to figure out whose...

The product is great the coffee and frozen drinks are superior to many other coffee shops. I just felt that the staff was very rude and had little to no customer service training at all. We usually oder from door dash but decided to actually venture out during this pandemic as a family outing. Not only were we suprised by the staffs domineer but it really made me rethink my loyalty to this coffe shop. We live about 20 minutes away in a good neighborhood who has 2 local coffee shops. I just felt that my expectations were highly let down after driving 20 minutes instead of just a few blocks away. If the staff would be as high quality as the product this place would definitely be awesome, but for now it's lacking the customer attention needed to create a...