Hello Honey — Restaurant in Cincinnati

My husband and I visited Hello Honey on Sunday, 6/1/2025, around 6 PM after enjoying dinner next door at Tequila Modern Mexican. We were excited to try this place for a sweet treat, but were met with cold indifference from the moment we walked in.

Despite both employees clearly seeing us enter — making direct eye contact multiple times — neither acknowledged us. One female employee continued making waffle cones, while the male employee with dark hair repeatedly walked back and forth, glancing at us but saying absolutely nothing. Not a single greeting, no offer to help, no attempt at service of any kind.

We stood there patiently, expecting some level of basic customer interaction. Instead, we were ignored completely. As we eventually gave up and walked out, neither staff member made any effort to stop us or even speak. It felt like we were invisible.

This was our first visit to both Cincinnati and Hello Honey, and unfortunately, this left a very negative impression. Whether this was a case of poor customer service, implicit bias, or a mix of both — it’s unacceptable. We won’t...

I stopped by Hello Honey Ice Cream on Tuesday and was helped by Tiernan. She was simply fantastic. She handled a steady stream of customers with patience, efficiency, and a great attitude. Even with a line forming, she stayed calm and friendly, never rushing anyone but keeping everything moving smoothly, greatly improving my experience.

She answered my questions about flavors without hesitation and gave thoughtful recommendations. You could tell she actually cared about the customer experience, not just getting through the shift.

Tiernan made what could’ve been a quick ice cream stop into a genuinely pleasant visit. She’s the kind of employee that makes you want to come back — not just for the ice cream, but for...

The ice cream was good. I got the cookies & biscoff flavor which was good - basically a less chocolatey cookies and cream. I’d definitely visit a Hello Honey again so I can try a slice of the ice cream roll…just maybe a different location. There are a bunch of letters of the alphabet on the wall and then written in sharpie are flavor names (like a B and then an arrow with brown butter caramel written on the wall). This is like 5+ ft up on the wall and written in a fading sharpie I’d use for writing in a notebook. The only employee working at the time was a young (potentially high school) person so I had to wait longer than I was anticipating given there was just 1 person in...