Taco Bell — Restaurant in Citrus Heights

Sent my daughter to get loaded nacho tacos KNOWING the possibility of them being discontinued. When she ordered them, Michael H at the drive thru did not inform her that they were in fact discontinued but instead of telling my daughter, decided to ring her up for what he decided to which were Doritos locos tacos. I don't like those. All he had to do was tell her "they are discontinued. What else can I get you?" Instead he rang her up for something DOUBLE THE price and not what I wanted. When I returned and spoke with Hennessy, she couldn't get out a sentence in the drive thru before Michael decided to jump over her shoulder and CUT OFF HIS MANAGER to state that the loaded nacho tacos were discontinued. When I asked his name and if he was working the drive thru 20mins ago, he refused to give me his name and told me to "calm down" before I could even finish my question. Keep in mind this is on video on my phone so I am 100% I was not irate. I asked "if they were discontinued, why did you not tell my daughter that at the drive thru and why did you take it upon yourself to ring her up for something she DID NOT ASK FOR?" Sure enough I was cut off again by his mumbling and then yelled at by the customer behind me. My wife asked me to get my food in replacement and leave as I was getting no where with Michael H. As I was pulling off, Michael H decided to give me a sarcastic "wave" thru the window as if he could care less. Unacceptable! It is in my plan to reach out to the GM AND HIM together to discuss his unprofresionality. If no help from the GM, I will be reaching out to corporate to resolve the issue. The moral of the story is to admit your faults and satisfy the customer to rectify the situation and NOT be the one who is defensive when you mess up. ESPECIALLY in customer service. Also keep in mind that my wife was outside of the car smoking and to see nothing but roaches run across the drive thru, not once, not twice but MULTIPLE. If no resolve on my end, EXTREMELY...

I ordered through the Taco Bell app for in-store pickup I was waiting for about 10 minutes without any employee greeting me or coming up to take myself or any other patrons orders. One of the employees said of brown paper bag on the counter but failed to say anybody's name or to acknowledge the customer.

Eventually walked up and after noticing that my order was completed on my app notification I said that I was waiting for my order nobody's called my name and says that it's complete and then I was told by the employee that I needed to come and check in with them even though I had already checked in and process the order to pick up because it was prepared for immediately.

I asked how could I check in with anyone when all employees are ignoring me nobody is bothering to notice any customer and the other employees are constantly just gossiping. .

The employee told me that all the other workers can't communicate orsay anyone's name as it is directed based on Taco Bell's policies that it will state your name after the order is completed. They also said that because food gets stolen that they don't want to say someone's name because somebody else will just say that it's theirs.

I find it hard to utilize and support these companies that have bad customer service want us to use technology that constantly fails it because their employees lack the understanding of how to properly complete an order without the technology needed. I understand that they may be busy but that doesn't mean that your customer service should be completely removed. In fact you should care that the customer even showed up which this...

I looked at the menu online to prepare my order and I ensure the items I selected were not "online", "app" or "delivery" only. When I was in the drive-thru and tried to order a particular combo they said they didn't have it. I insisted, they got the manager. She said it was "app" only and I told her the website did not indicate this and I offered to show her. She wasn't interested in looking. I ordered a combo I didn't want at greater expense. At the window I asked if my meal could be discounted $1 to match the deal I actually wanted and to MAKE THE CUSTOMER HAPPY (for $1... what a bargain). The employee went to get the manager and she was on the phone but clearly saw I was waiting. She felt her phone call was a higher priority than the customer at the drive-thru window with a $1 request. I didn't think asking Taco Bell to gift me $1 or show me I was mistaken (the combo is only available to order online or "at some locations" etc.) or to simply honor the prices advertised online was too much to ask but this genius "manager" (I assume she is related to ownership as no one would hire a person with her customer service "skills" on purpose) deemed it a prudent business decision to lose a customer for life...