Better Bite — Restaurant in City of Albany

Loved this place, come here at least twice a week for breakfast, coffee, lunch. Have never ever had a problem. The staff is awesome. Always tip, even for pick up. Today I went in during my lunch break at work and ordered the Madison. With macaroni salad. I got back to my office and started eating. I got potato salad. Didn’t care that much that they messed that up. Kept eating as I worked. Then i noticed about 3/4 of the way through the one half of the sandwich that there was ZUCCHINI on it. Ew. I did not want the tuna melt special. Which has almost everything that the Madison has. I go to return it as it’s all wrong and I don’t want zucchini on my sandwich. I wait about 20 minutes. I go up because I’m missing more work. This RUDE guy comes to the front who I find out OWNS THE PLACE! He starts telling me “it’s half eaten how didn’t you notice” hm probably because there’s about one ingriedient difference from the sandwich I ordered and I’m WORKING . I wasn’t going to return until a wet sloppy piece of zucchini fell out of the sandwich. This guy was being extremely rude I actually was sort of in shock seeing as everyone else that works there is extremely kind. I tell him how many times a week I come and how much MONEY I spend there. He literally goes, “so what ? “. Sounds good sir. Fantastic way to treat customers who come weekly. Sometimes daily. I ended up being so offended that I said have a good one and walked out. Wasted 10$ on absolutely nothing and won’t be going back. Great way to maintain customers , and I will definitely be letting others who frequently go for...

I work for Radiology at Albany Medical Center and we order from Better Bite all the time, 50 to $100+ at a time because we loved their food. When the manager first came to us with the menus he told us they didn't have a minimum order charge for delivery, then we ordered breakfast and they told us we had to have a minimum of a $30 order. We let that pass. Today I go to order lunch and the girl on the phone tells me its a $30 minimum order. So I told her I would call back. Our order was $27.85. My coworker called and told them we had a $27.85 order will they deliver. She went to ask the manager and said the manager said $30. So my coworker says, so we usually order 50-$100+ but today your going to lose a customer over $3 and she said that's what the manager said. So needless to say, we will NOT be ordering from them again. Just on principle. You went from no minimum for delivery to a $30 order, who does that. $10 or even a $20 minimum order for delivery would have been accepted. Not me....GOOD BYE...

Respectfully, I went here because I didn't pack my lunch. However, I have patronized this place regularly [ I have come here about 20 times] and the most in the area. The last time I was there, they clossd the grill at 1:00PM. I was told this happened because they were understaffed and were working on a catering project. On the phone, I ordered a grilled cheese sandwich, with a pickle --that did not show up in my box and coleslaw [ I like coleslaw, but this tasted a little sour and the container was wet but normally, their coleslaw is good] as well as a tomato bisque soup which came with crackers. The sandwhich was a 3 out of 10. It could have been better. The soup was very good. Face to face, I bought a peanut butter chocolate chip cookie. I tasted it and normally, I would expect to taste staleness but this cookie was not stale. The cookie was good. I picked up my order 15 minutes after I ordered it on the phone. It cost me $18 dollars and change I spent 20.00 all together. It's dine in...