Dunkin' — Restaurant in City of Albany

This location seriously needs to be investigated by their corporate entity for the numerous grotesque things here from food to staff. The location is a ServSafe and quality control nightmare that the local Health Inspector should really investigate asap. I have never been to a worse location in my entire life. Falsifying wait times at the drive-thru, disregarding allergy concerns when stated (thanks for almost killing me), they refuse to correct orders or refund product for their blatant mistakes. Every staff member is beyond Next Level unhappy and disrespectful. They are constantly out of selection as well and the location itself could be a lot cleaner. I strongly suggest anybody who actually enjoys their breakfast to be correct and warm with pleasant service to go...

This Dunkin’ is close to my place of work I know many of my coworkers are frequent customers. As I read the other reviews it’s a constant theme that customer service is not CUSTOMER service . The attitude I got from the manager LEO was basically “too bad” I can’t serve you because we are too busy. I get that speeding things up is important especially since I have been on the waiting line but serving the customer should always be number one. Leo instead of saying no could have asked what I needed and figured out a way to offer it while still accomplishing the goal of not making other customers wait. He not only said no but said it in front of his staff who will learn from him to say no to customers . Shame on your...

Everyday it seems it’s something. Wrong order, no product, or charged wrong. How do you repeatedly run out of coffee creamer? Today I ordered on the app. When I got there to pick up my order they didn’t have munchkins and wand to give me a donut instead. So I’m going to pay $3.00 for a donut? Then I got back to my office and there’s no cream cheese on my bagel. I drive back up to the store that want to charge me $2.59 for cream cheese for my bagel… yet I’m the problem? I left because if I ask for a manager I’m a “Karen” … so...