Lark St. Poke Bar — Restaurant in City of Albany

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I literally just came from there and had to write this review because there's no way in hell I'm going to spend my hard earned money at a business who's number one priority isn't customer service. The food can be the best in town but if your workers have attitudes and act like they don't want to be there then no one will want to buy or visit this establishment. Sucks because I just started coming here and I really like the food, but today I was served with an attitude by a young Asian woman. As if me being there was bothering to her. She began with the utmost attitude not a single smile and barely looked my way while asking my order. I also had to remind her of things she should be asking me like rice seasoning and sauces etc. She should NOT be working customer service!!!!! Her protein portion sizes were also very small and I had to ask for more and when I did she literally gave me like 2 extra small pieces of chicken. Again for the price that you guys charge it should be no problem as a courtesy especially returning customers. I hope my next visit I have a better experience and hopefully that girl is either replaced or just not there when I go. Every other worker there was...

I really do love this place, but yesterday I had a horrible experience!! The young blonde female that was working was straight up rude and acted like she didn’t know how to make the chicken avocado bowl. My son put me onto this place a month ago, and I go every single week for my fix! I have even told my friends that never tried it to go and check it out! This place literally gained like 5 new customers based off my word and they loved it too!!! I have always been greeted with happy, polite service until yesterday! I was instantly annoyed and irritated. At that point I didn’t even want my food, not too mention how she really skimped on the ingredients (I normally get full) so I was still hungry after I did finish my bowl. SMDH that has never happened before. She looked miserable and like she was angry that customers walked in! I really do like this place and the chicken avocado bowl is sooo good! But they need to get rid of the miserable young blonde with the nasty rude attitude!!!!! Everyone else there is super nice and pleasant and you don’t have to ask for the rice seasoning or the house made sauce and they don’t skimp on the ingredients so you aren’t still hungry after spending $15. When you should be full...

I was excited to see that Albany had a poke restaurant, I moved out of state years ago and really enjoy poke bowls. The food was actually pretty good, although expensive. The reason for the low rating is based on a conversation I overheard from a manager to an employee. When she was explaining what she was looking for in hiring new employees she said "I hate people who call out sick, that is an immediate termination from me" and then explained how it was just too much work to find coverage and it's unfair to other employees. As a traveling healthcare worker I find that very unsettling. That manager would rather have a sick employee come to work with food than call off? I've worked food service before and no matter how short staffed you are, that is not risking others health. Especially now that covid-19 is such a part of our world. Think about who you are talking around, managers. Us patrons can hear you, and I will not be recommending that my local friends eat at this establishment. Purely based on overhearing that conversation. I hope your employees can feel safe about keeping their job even if they have to call out sick. That is not a fair...