Domino's Pizza — Restaurant in City of Gloversville

I had an order issue. I'm in Indiana and I have a disabled brother-in-law in NY. I place frequent delivery orders with the gloversville NY store for delivery and pickup for my brother in law. Today's order was about 50.00 and this store delivered the wrong order. They took it back, re made and delivered about an hour after my order was placed. The food arrived cold. No notification to me through e mail or the app. My wife called the store on behalf of my bother in law and was met with a 15 minute hold, followed by accusatory language and denial, then after claiming my wife yelled at her, she hung up on my wife. I called and got the same employee of the month on the phone. She refused to give me her name. She proceeded to tell me how rude my wife was to her and how my wife hung up on her. Both not true. She also gave me multiple conflicting accounts of the scenario in question. I was accused of arguing when I pointed this out. I was then told I could go somewhere else with my business and that she could make it so I can't order from that store ever again. This store has been a lifeline to my disabled family member and to be threatened like this is unacceptable. I asked for the GM's name and again was told they couldn't provide any names. She told me she would contact the GM and talk to them before I call Wednesday to which I assumed would be damage control. I said she is welcome to call tbe GM to cover her tracks but I'd just go to corporate. She then said I could talk to her supervisor. I asked him for a GM name and I was abruptly cut off and hung up on the same as my wife. This is what poor corporate culture looks like. I thought it was just the employee or maybe just this location but having a supervisor hang up on me indicates it is a corporate issue allowing this level of customer disrespect. Avoid...

Me and my bf placed a order yesterday and they said it would take 40 minutes we showed up at the time they said it would be ready and then was told that our order was not made or put in the system and had to wait outside for 15 more minute for the pizza. The next day we order a pizza which was today they ask for our name to make the order and then refused to make our order saying that we did not come get our pizza yesterday after they made it and hung up on us. We showed up there and we ask who was the girl that said we did not get our food yesterday because we did and had wait 15 more minutes. The manager of dominos said it was her on the phone that we were speaking to so we explained to the manager that we did get our pizza and was told they did not put it in the system and had to wait 15 more minutes for our pizza! Then the women proceeded to give us a hard time and attitude and also was making excuses on the attitude she gave us on the phone. And then we asked politely if she can just make us the pizza since we were there and she continued to...

Typical chain pizza/food. All order was cooked perfect and just what we ordered but wasn't as good as some other pizza joints in the area. The only complaint I have is that the poor kid working there was swamped (this was a Saturday afternoon). He was handling the entire store by himself! No help except for a delivery driver. There were about 4 people standing in line to pick up orders when I got there and more came in after me. Plus, the phone was wringing like crazy and orders were coming in from the web as well. This kid deserves a medal (or at least a significant raise). He handled it well and maintained his professionalism. The owner of the store should be ashamed of themselves. If they don't want to hire another worker, then they should be in the store themselves instead of heaping all of that work...