Burger King — Restaurant in City of Middletown

I usually don’t bother to write negative reviews but I haven’t stopped thinking about my visit to this establishment on Sunday, November 20th (around 5:30ish pm). I was patiently waiting for my food and while doing so, I went to the soda machine to fill up my family’s drinks. A very nice young gentleman was gathering my order. As he handed me the last of my order, he noticed I had two large cups I also had to carry so he offered me a cardboard drink tray. As I accepted the tray, he grabbed a stack of 2 and began to separate them, just as I or anyone probably would have. I’m assuming she was a manager, but this woman started YELLING in a overly rude, strong tone at him not to separate the trays. Instead of calmly explaining to the young man that they were meant to double for stability, she angrily yelled at him in front of me. Completely unnecessary and unprofessional to discipline an employee like that in front of a customer. Whether he had a bad day or may have perhaps been screwing things up that day, it’s absolutely not acceptable to speak like that to ANYONE in front of customers, or perhaps at all. I’m upset with myself that I didn’t stick up for this young man since he did nothing wrong and was nothing but kind and helpful. I wished I told the woman how unprofessional she was and how she needs to learn how to speak to people. I hope this young man has thick skin and doesn’t let people like her get to him. I don’t know if this will get to the gentleman but I want to say I’m sorry for not speaking up and...

So my review was obviously deleted but I had a rude encounter , when I called to complain instead of a apology that was all I was really want Vivian a manager said if your looking for free food that ain’t happening ! Lol like I said I can buy my own food this place is just horrible ! And imma keep writing about it till the head manager calls me like I had asked in the email I sent to him , when I asked for the number Vivian told me You can get it in the site ! That’s a lie I called another place to get some inside view and they said he doesn’t have a work phone only a personal phone so I got the email . But like I said Vivian and the woman who was working drive thru both...

Should have read the reviews first. After sitting in line for 5 minutes (no other cars in line) a male employee asks what sauce I wanted. I told him I didn’t place my order yet! He says hold on and let’s me sit for several more minutes. I asked for a burger no pickles no tomatoes and a large order of fries. He repeats back to me “Burger, no onions and a cup of water”. Had to repeat the order.

Food came out immediately, bun was stale and crumbly, burger and fries were lukewarm.

I do not recommend this location and will never go back again. No option for none for recommendations...