Sloan's New York Grill — Restaurant in City of Oneonta

At first the experience was very nice. Everyone was welcoming and they seated us on time with our reservation. The waiter was very pleasant and took our drink order quickly even though the restaurant was quite busy. However, everything went downhill rather quickly when the food arrived. Out of the 6 meals we ordered, 2 of them had to be sent back for being well undercooked. One meal was a simply hamburger ordered at medium temperature but arrived on the very rare side and the second was a sirloin ordered at medium rare but arriving with a cold, raw center. But we understand that oversights can happen and we simply flagged the waiter down who immediately removed the dishes to take them back to the kitchen. Upon their return was when things really went wild.

The second time the dishes made their way out to the table both entrees came with brand new sides (fries for the burger and vegetables and potato for the steak), but it was obvious that it was the same exact piece of meat that had already been served. The burger owner had taken a bite or two out of it and it arrived back in the exact same condition, bite out of the bun and all. The steak had been cut down the middle to check the doneness and arrived back in the same two pieces, albeit with slightly more color to the previously rare inside cuts. So very strange that they would replace the sides but not refire the highlights of the dish, but our adventure didn't end there. After taking another bite out of the burger and another cut into the steak, both were found to have been in the exact same level of cook they were initially sent back for (with the sole exception of the steak, which they seemed to sear on the middle cut, but didn't bother to actually cook the rest of the steak).

So once again our waiter was flagged down, made his apologies and offered to take the dishes back to the kitchen again. However at this point everyone is pretty well convinced the steakhouse doesn't do beef dishes any more than rare or very rare, so they opted instead for a cup of soup to replace the steak and a chicken sandwich to replace the burger. The soup arrived quickly since all they had to do was scoop it out of the pot, but the sandwich took another 20 minutes to come out. Now I would think that if you had a customer that had to send their meal back twice for the same reason and you've already served the rest of the table, you'd probably move their order to the top of the queue, but I guess that's not how Sloan's does it. So once the chicken arrived everyone else was well finished with their meals and we're all left feeling sorry for the one person at the table who hasn't eaten yet. Then she bites into the sandwich and guess what? Nope it wasn't under cooked as they certainly didn't dare send anything our way that would go back for being underdone this time! So this time they decided to take the alternate approach and cook that sucker until every ounce of juice had completely evaporated from it! That thing was so dry and stringy, she had to ask for a toothpick after two bites of her CHICKEN sandwich!

And to wrap up the night, we were so kindly informed by our waiter that he had removed the two items that were sent back (twice) and that we wouldn't have to pay for them. But apparently that's where their customer service ended, because they still charged us for the dry chicken sandwich and the cup of soup which replaced those two meals they couldn't figure out how to cook properly. I should probably also mention that we never once were graced with the presence of a manager or head chef to check on the remainder of the meal or apologize for their lack of competence in the kitchen.

This is certainly a restaurant I would only visit when they're no where near their seating capacity as it seems they have no concept of how to operate effectively...

I took my mother out for dinner tonight. We were both ecstatic regarding the impeccable service we received here upon entering this wonderful establishment. Anthony was our server, and he definitely has found his calling! With over 25 years experience in the industry, it's easy to spot a server loving his/her job or 'just making the donuts', so to speak, in my opinion. When he learned this was our first time eating here, he made sure to suggest different items we may be interested in, without being overly pushy. The food was phenomenal: From the array of warmed breads with cranberry butter, the fresh salad greens with homemade dressings, the filet mignon that melted in my mouth (which was cooked to perfection [med rare]) and the strawberry cheesecake/chocolate pb pie which he gladly boxed up so we could consume them @ home. Our server, Anthony, deserves all stars across the board. From his confidence and personality upon meeting him, to him knowing enough to have the hostess bring us the dessert menus when he was 'in the weeds' for a minuscule amount of time he just made us future repeat customers. I also bought some essential oil lotion that they were selling for a local soy candle/essential oil producer... Which deserves a separate review all its own... Thanks Anthony, for the great service, delicious food and wonderful conversation.... Oh, I almost forgot: the timing for the food was perfect for the style restaurant they are... If you want a 15 minute meal go to McDonald's but if you want your food delivered hot as soon as you finish your salad, Give Sloan's a try!!! You won't...

Have been here several times and all have been relatively good experiences. We usually try to hit off hours as it does get busy during prime time - and generally sit by the fireplace in the bar section. The speedies (chicken) are especially good, as are most of the lunch menu sandwiches and lunch menu reasonably priced. The onion rings are a great and better choice than the fries. The service was good and staff friendly. Dinner can be noisy but understand the management are working on new noise baffles etc. renovations to alleviate that in the next week. The tables are a bit close together it is true and they could be larger. The dinner menu is a tad high on price and the salad quality/selection could def. be improved, at one dinner my vegetable kabob was a bit flavorless but my friend enjoyed her southern style chicken with biscuit. The craft beers are fine but they should have a lager like Stella etc. and Guinness on tap would be nice. Not everyone wants a heavy wheat beer or IPA. There is a full bar so you can get some good cocktail pricing during Happy Hour. Bar staff are good. Ambience is nice, the decor with the needlework tapestry lovely and the bathrooms/dining floors/tables are always clean. The tables by the front window were a little chilly, perhaps more insulation in that wall is needed. The building is relatively new and the atmosphere is rustic. They also retail grass fed organic beef products from the counter, and pastries too. Overall it is a good choice just pick your times carefully. I've got to say even when it has been busy I have never had...