Brooks Landing Diner — Restaurant in City of Rochester

The customer service has gone down hill the first few times I went the food was great, customer service was great no complaints, the next few times , I order the same thing ive been ordering and now the price has increased a little each time. After 3 times of placing the same order in 3 weeks and my price going up each time, I call the diner to see why the prices are increasing. I was told by a young (younger) female on the phone that If I didnt like the prices I could have went and bought the stuff and cooked it my self. It took everything in me not to go back to the diner because of how rude and unprofessional her comment was. My food was cold, the sausage was burnt and rock hard, the fish had no seasoning and tasted like it was fried in old fish oil. Now this was back in September 2023 but I have refused to go back and every time I think hmm maybe ill give them another try, I see another TERRIBLE REVIEW WITH PICTURES INCLUDED on how rude the service is and how little portion the food is compared to the prices. Very disappointing when trying to support businesses. I have taken my business to Killa’s Kitchen on Plymouth where there customer service is 1000...

The Korean dishes are delicious. I've been there twice and had the Bibimbap both times. My wife has been there three times and also tried the Bulgogi. Both are wonderful. The owners are friendly and the service is good. My wife and I thoroughly enjoyed our visits.

But is not a Korean restaurant! The Brooks Landing Diner is a local diner in a strip mall. The decor is plain and there is a TV up on the wall (which they seem to turn on if someone requests). Along with the delightful Bibimbap, the serve a regular complement of pancakes, eggs, burgers, fried fish, etc. I haven't tried the traditional American fare yet, but lots of people were ordering it and they...

I ordered pancakes and beef sausage. The pancakes were lightly cooked, not hot off the grill, so the margarine did not melt when spread over them. The inside of the pancakes was doughy. The beef sausage was hard and slightly butnt. I expect food that I order at a diner to be as good as mine or better. I must admit the waitress was patient and pleasant and provided nice setvice. She mentioned at checkout that I had not eaten my pancakes. I told her why, and she said she could have replaced them. I am sure that there are regular customers who like the food and get good food. Unfortunately, I did not, and I am not that courageous...