Reggae Jamaica Restaurant & Bakery — Restaurant in City of Rochester

First and only Experience with this restuaraunt was so poor I will never order food from there or walk in off the street even if I was on the verge of dying from dehydration to ask for a cup of water. The ladies working at the store when I walked in where telling customers to cancel there order because they were out of food, told them they couldn't order food at the store directly that they would have to do it online. Poor girl was about to lose her mind because she accidently left her phone home. So I approach ask for my food. They say something that sounds like it will be a couple of minutes. 5 minutes go by I ask about it again they mumble something ... this goes on a few times over the course of about 15 minutes. I finally got someones attention to face me and speak up. Told me I needed to cancel my order because they were out of what I wanted. Gave me an attitude when I told her I didn't know how to do that as I ordered through a 3rd party app.I left called the company and had my ordered cancelled. I am not going to be treated like a tool at a place I visit the first time to try out. I will not eat there and I will not come back. People have asked me a few times since then if I have ever ate there about there poor customer service. Now I deliver for uber eats and every time I get a ping for that location I automatically...

I really enjoyed my first visit here. The ladies behind the counter have great Jamaican accents, and more , true Jamaican culinary capabilities. The Jerk Sauce was to die for. And the table condiments added a really good amount of spice to the rice. I had the jerk chicken and my friend had the brown chicken. It comes with a tasty cabbage side, two dumplings and a lot of rice. The chicken helping is a meal in itself on the large plate. I also had a Jamaican soda that was a perfect compliment to the meal. They had some very good looking cake but I was already too full. This is a great little Neighborhood Place on Dewey and I've always driven by hoping to visit. Finally having done so, I know that I will come back again. I hear the oxtail is extremely popular. A bit too adventurous for me though I think. Maybe someday. They have an on-premises Bakery and a bakery walk up entrance and then a restaurant side with takeout or seating. There is good music playing on both sides and the atmosphere has an authentic relaxed feel that you would expect to go with the colorful signage and 🇯🇲...

Honestly Coming from a Jamaican family I have high expectations with that’s being said my mother owns two Jamaican restaurants herself. I know what “GOOD” Jamaican food taste like and I’m sorry this wasn’t it. I’m from the city and it’s always been a rule of mine to not have upstate Caribbean food because it wouldn’t live up to my expectations and this was proven right. After making my order i knew from the jump not to leave without tasting the oxtail so we went to my car and we started eating and i was tight because oxtail my favorite meal and i was so disappointed. I had a few bites and threw the food away. Waste of $32. The oxtail taste like ketchup and browning with no flavor. Overall i give the oxtail a 4. I love gravy but this gravy was oily and had that browning taste. I will not be having Jamaican food from upstate again that will be my first and last time. I can see why they have okay comments they don’t know what good Jamaican food taste anyways they all foreigners so it’s understandable. Maybe i came on the wrong...