Kodak Center — Attraction in City of Rochester

5 stars for the main theater. -5 for the smaller theater in the basement level. Not only is there zero cellular signal which means my medical devices have the potential of being unusable if I'm in an emergency situation, or I have PTSD triggers I need to deal with using apps and step out in the hall for a moment, but the guest wifi requires a Kodak user login. That is ridiculous. It's not too big an expectation to expect a venue in 2023 to have full wifi coverage for all visitors... period. No logins. Let people use it who need it. You can't tell me you can't do that. It's typical Kodak. Stuck in the stone ages.

The small theater though, it's hot, the sound is the worst I've ever heard in a theater experience. It's unclear, outdated, every seat is a bad seat, and overall it's just a space that needs a full on renovation. It's also hot as hades inside of it. I get that it was made for showing films, but at the end of the day again it's 2023. Renovate and upkeep stuff. Put money into the place instead of the CEOs pockets. This has the potential to be a state of the art facility It is not that yet. Not even close. The bones are there, but it needs some prosthetics to really get it up to par and don't cheap out. Honestly though, Kodak is all about movies ... Have set designers create facade work for these spaces that works out well. The main theater is surprisingly nice the way it is though inside. Well kept and has a nice color pallette and streamlined...

The security at the concert was just plain rude! They couldn't help but make offensive comments all the time, thinking nobody would hear them. But trust me, their words were loud and obnoxious. We ended up getting to the concert late, and one of the security guys decided to start bashing us to his colleague without even knowing why we were late. He was so mad that he had to do his job instead of sitting around. And as if that wasn't enough, another security guard took it upon themselves to criticize us for waiting for our veteran friend before going to buy some merch. They had no clue about our situation, but they still felt the need to be loud and rude and even refused to let us join the long line to buy our stuff.

Oh, and don't even get me started on the elevator doormen. Seriously, they were totally unnecessary! I mean, come on, pressing a button for three whole floors? Talk about outdated and pointless. I felt bad for those poor guys having to do that for hours.

Now, it's not all bad. I gotta give credit where it's due. The refreshment staff were actually pretty nice, and they had sanitary napkins and tampons in the bathroom, which was a thoughtful touch. And hey, I can't deny that the theater had awesome acoustics. So, those three things saved them from a one-star rating. But honestly, unless they change their staff or learn that not everyone's situation is perfect, I don't think any other musicians should bother...

We both found the staff at the KODAK Center to be egregiously unsatisfactory from a customer service perspective. The gray haired man who was in the lobby embodies the epitome of complacency and bitterness. Gray man would not tell people there was no re-entry at intermission. We watched disgustedly as he had many patrons pass him, without letting them know there was no re-entry.

Many were clearly not planning to leave for the night- just going out for a smoke break. I asked him why he wasn't telling people there was no re-entry and he smugly replied "they were drunk so why engage with them" when really the older married couple I watched walk by as he said this appeared sober as ever. He was just enjoying the thought of his sad life being offset by the .2 seconds of enjoyment when those patrons come back and were turned away, followed by their understandable rage. He seemed like a toxic person so I would get rid of him right away as he was clearly feeding off the idea of people being swindled and then enraged. Also, your chubby white security guard on the left near the stage was also standing in front of the stage yawning the whole time!!! So unprofessional and yawning also causes others to feel drowsy so thanks. YEAH I WILL NEVER COME BACK HERE. Lack of professionalism and I'm sorry, I don't care if this is a trailer park boys event, I have class and I can recognize that the Kodak...