Across The Hall Café — Restaurant in City of Syracuse

Three of us came at noon on a Monday. The first impression was very good as they were nice and the restaurant was cute. It was very busy since it was Eclipse Day and there were maybe 3-4 other parties that were also ordering food to go in a full restaurant. We waited more than 45 minutes for 2/3 burgers (which came out at different times) and then after more time waiting, they finally came out and told us they did not have enough burger for the last meal we ordered. I do not know why it took them THAT long to tell us.

At this point, we had been the only ones left waiting for a while as they already served everyone who had ordered to-go after us way before us. They offered to refund us for the meal they ran out of but we decided to get something else they still had. They did not offer to refund us after that.

It took another 25 minutes for the last meal to come out after that. We watched as people who had just come into the cafe ordered and then got their food before us. I have no idea what happened in the back but it was incredibly frustrating to see that we were the last ones to be served or considered. We tried to be understanding because we know it was Eclipse Day and busy but by the end, the cafe was empty and others were still being served before us. It really felt like some sort of discrimination at that point (we are Asian and were visiting one of our friends who just moved here) which was a shame it came to that.

They came out with the food and said they were very sorry but that’s it. They still did not offer anything when we were obviously quite upset after waiting over an hour and ten minutes for our food while everyone else was being served over us. Some of the worst customer service I have ever had the displeasure to experience which is such a shame because they were so nice at first. The food was mid and I barely wanted to eat it after. I really regret leaving a tip and we will be telling everyone not to visit...

An absolute five-star breakfast experience! Excellent, attentive, and friendly service that went above and beyond, making sure we were satisfied with every bit. Incredible food!! It's rare for me to finish an entire breakfast, as I'm not usually very hungry in the AM, but I ate every single bite! We did have to wait a little bit, but every item was made it order so it was absolutely worth the wait, and the attention to detail was noticed. The BLTE is amazing, and their tater tots are delicious, very salty and crispy. Other members of my party has the Broadway Breakfast Wrap and the Maple breakfast sandwich; both were thoroughly enjoyed. The atmosphere is very cool, a quaint place with a lot of charm. Definitely check this place out if you're...

Got the early bird special (egg bacon cheese bagel that comes with coffee and a hash brown) with extra hash browns. I went with my boyfriend and it was for a late breakfast so we wanted to share the bagel. The person at the register was so friendly and even offered to split the coffee into two cups. I said it’s ok that we’ll just share the cup but I loved the extra nice gesture. The egg is fluffy and thick, bacon is crispy and the bagel was nicely toasted. Definitely better than the hipster bagel place across the street. The hash brown is so crispy and hands down best hash brown I’ve ever had. Although I did a take out, the inside was clean and it’s a cute little place. Definitely will become my go to breakfast joint....