Landmark Theatre — Attraction in City of Syracuse

Going to see the Steve Martin Martin Short show at the Landmark Theater was a wonderful experience; not just the show but also for the venue itself. As we entered the South Salina Street lobby the design of this opulent venue was obviously by Thomas W. Lamb. Originally opened the 18th day of February 1928 by the Loew’s Corporation the lobby featured a chandelier designed by Louis Tiffany for Cornelius Vanderbilt’s mansion, exquisite murals, and tapestries. This theatre was open for business from 1928 until its closure in 1975. The Syracuse Area Landmark Theatre (SALT) then bought and restored this local landmark to its former state of grandeur in a 2011 renovation project. Watching a production here will transport you back in time, surrounded by the architecture, décor, and ambiance for the late 1920’s. Advertised as “the last word in theatrical ornateness and luxuriousness,” many a folk frequented this incredible venue for reprise form the reality of the outside world. During this time the Great Depression and World War II were the events that the theater patrons could escape from for a few hours and enter the plush grandeur of this magnificent building. Above I had mentioned that the Loew’s Corporation was the original owner of this theater, and why yes, it is the same as Loew’s cinemas you might go to today and spend $27.50 for a soda and popcorn. The days when corporations took pride in the experience of their customers; except they strictly segregated the seating well into the 20th century. So, basically Loew’s (who are not the current owners) were not thinking of their customers back then either. Kudos to SALT for their restoration of both the theater and for the equality of all...

My mom went to see a production here. She needs a walker to get around. She called ahead and was assured that there were accommodations for her walker to be taken care of and accessible. She got there, and they insisted it had to be taken out of the main theater room because it was a fire hazard to be set within. They took it who knows where and gave her a ticket number for retrieval. She was told if she needed it to let an usher know and they would get it for her. During intermission she wanted to use the restroom so she requested her walker. They spent the entire intermission trying to find it. Thankfully with the help of her friend she was able to get to the restroom at her own pain expense. Finally they returned her walker and told her they couldn’t find it because somebody else took it by mistake! Are you kidding me!? You let whoever take somebody’s personal necessary possession because you insist it must be under your “supervision” but you lose it? So handicapped guests are basically stranded in the theater at your mercy? So God forbid there actually was a gunman or actual fire and everyone needed to be evacuated they would have no way out! (Because I’ll bet you anything in that event, your employees are not making sure they’re returning those assistive devices first to make sure those people have equal opportunity to escape like everyone else). So the walker being folded up against the wall is a “fire hazard” for people to trip over trying to escape, but the people who need those to escape are going to be the very last priority in a fire... WHERE IS THE COMMON SENSE IN THAT LANDMARK?! What is wrong with these people?! Will NOT be doing that again. Bottom line NOT HANDICAP...

After being a ticket holder and enjoying concerts in the past I no longer will recommend or attend any shows at the landmark theatre in Syracuse. Tonight , for the 1st time, I used cash SPECIFICALLY a $100 bill to buy 2 drinks for $18. I asked the cashier before handing over the bill if they could cash it if not I would use my card. He said no problem. As I am looking at the candy he sets down $2. I said I handed you a $100. He proceeds to tell me it was a $20. ABSOLUTELY impossible because I didn't have a $20. Management comes and counts the drawer then asks the man who took the money to be the recounter. I point out he shouldn't be the one counting it and I am told to " shut my mouth" ... The drawer was $2 short .. THE exact amount he set on the counter.

At this point the concert is 3 songs in and I am texting my husband I need him. He comes out and asks for someone else to check cameras. We are then told the cameras are too old to see anything.

Your employee pocketed that $100 bill. Telling me I am combative for asking to check cameras.. telling me to SHUT MY MOUTH ...because I don't think the cashier should be the one counting the drawer is not the way to run ANY business. Ya know if you easily said go enjoy the concert I'll look into this deeply and meet up after the show.. I would of went on my merry way and not cared much about losing $80. INSTEAD you accused ME of trying to pull a scam and made me out to be deceitful.. therefore you now lose out on further donations and thousands of dollars from a yearly ticket holder. I also will pass along to EVER person I know to not use cash at your...