Went there for lunch with my love. We're both food lovers and she had gotten a sandwich with tough to chew ingredient. Server who wasn't ours made an excuse about how they use a certain kind of ingredient when I myself as an educated culinary artist with over 20+ years of experience in food service and management said to a server it was probably from the breakfast ingredient that was used. Owner supposedly remade her sandwich, but she took it to go and ended up giving it away.

My sandwich wasn't perfect either. Cross contamination of foods are common in food service, but if they were servicing the health department. They would have been told to have both item tossed away and possibly more, correct what's incorrect and have incident posted in local restaurant inspection which would decrease their business. It doesn't upset me so much because I've dealt with worst service elsewhere and have had my fairshare of mishaps as a chef in the past. But at least the blonde admitted that food was stored next to each other.

We kinda felt unwanted there after the incident happened and before the remake was served as several different employees came around our table to scope us out as if we did something wrong. We decided to leave before finishing our drinks. Paid, tipped and bailed before the vibe had gotten worse. In all honesty, I've eaten there years ago and had no issues. The server should have been honest about what ingredient was actually used rather than making an excuse of a specific one.

Advice to the establishment if they read this and any incident occurs again. The customer is always right and not to be given any excuses. Just redo/remake order without creating a stink or at least offer discount or free dessert to appease the errors. Don't make the customers feel uncomfortable or unwelcomed when the faults were all yours. Don't send other people to respond besides the original server or at least the cook who made our order. Other people draws too much attention and made us and other customers around us feel uneasy.

We'll probably end up eating there again and. Hopefully we won't feel unwelcomed and they've corrected their mistakes without outside interference from NYS health inspectors. People need to eat and mistakes do happen especially in food service. So a fair review is better than a reported health code violation.