Pizza Hut — Restaurant in Clanton

To keep it short I waited two hours for a pizza that was “ready” and it wasn’t. The manager is clueless.

It was very hard for me to get mad about my experience because I love pizza huts bbq pizza SO much! But this experience was quite terrible. I placed my order for two large BBQ pizzas around 7pm. I looked at 7:15 and the order said it was ready so I got my three year old and we headed to pick up. I get there around 7:30 and there are people in the lobby that have been waiting since 6:30. They all said “good luck” and we stood there until 8:20 and not a single pizza was given out. So I got a little frustrated and asked where my pizza was or how long it was going to take to get it and the manager (Ruth, a very old lady who had no idea what she was doing) couldn’t give me an answer on when it would be done or what the hold up was. So I’ve been standing there so long at this point I know what everyone in the lobby is waiting on and I started asking for other peoples orders because I seen that their warmers were full. Some poor guy had been waiting longer than me and his pizza was just sitting in the warmer. No one was clearing orders. There was one girl who started three days ago and she was begging for someone to help her get a label for something and no one would help her so of course she started to break down in tears. There was a teenage boy who literally stood around looking clueless and then left everyone else to go make out with his gf in the bathroom. There were three other employees there and one lady who was making the pizzas was the only one that knew what she was doing. There were pizzas on the rack waiting to be boxed for so long. Ruth and the other lady at the window had no idea what they were doing and couldn’t find anyone’s order. I could go into so much more but I honestly don’t feel like reliving it in detail. Whoever is over this store better get new management, especially for Friday nights. If they don’t the will not last and it will shut...

Trying out new pizza Hut in clanton. This will be my first trip and my last trip. First off, it was very hot inside which makes for miserable dine in experience. Second, the lady at register had no clue how to use register. The manager was in a booth on her cell phone. Lady at register made 3 trips to booth to ask how to ring up our one pizza order. All 3 trips the manager never got off her phone, and seemed perturbed that she was being asked for help. Again: never got off her phone. After the 3rd trip, lady and register finally got it right after many failed attempts. If you open a business I think you should have trained employees. If you manage a business, you need to get off your phone and go to register when there's a problem. Horrible...

I have no idea about the food yet but, I got here 20min after placing my order for pick up (said it would be ready in 15) and they hadn't started on it yet. Now it's showing ready on the app, and I can't go in to get it because they've locked the doors. So, I've been in this drive through line for 30 minutes waiting to get to the drive through window. Why would they not have people just pull forward if their stuff isn't done like mine wasn't? On top of that, they could have somebody from inside bringing orders out if they don't want to let people in. So, I'm going to end up with an order that has sat around for God knows how long by the time I'm able to actually get it. Great job Management.... I'll bet Walmart has a greeter...