I have hardly had any problems with this place in downtown Clarksburg, but tonight was diffrent. The guy that I needed change from didnt even bring change to the door I had to ask for my change out of $30 when my order was $20 and when He didnt know the math I asked him to just give me 5 one dollar bills and gave me 8 dollars I told him he gave me to much and he didnt say anything but came back to my door and I gave a 3 dollar tip. Plus a 2.99 delivery charge. I go in to eat and half of my sandwich didnt have meat but a small and I mean small piece. I called and told them the problem and the manager Eli was very rude saying he made the sandwhich and the way he cut it pulled the meat to the other side and when I said no its all stuck in the cheese and my sandwhich has no meat on one side he told me to check my box. I said the only thing that was in my box was the mushrooms I take of my sandwich, he says he will bring me another later when he does a delivery in my area and I kindly told him it is past midnight I just worked 12 hours I dont want another and asked if he could give me a charge for a sanwhich because that wasnt right. He hung up on me. I called back to someone answering and then no words and another hang up. I call back for a 3rd time and the guy tells me he will bring another one and I told him I am tired and going to bed to just add a charge for next time I ordered. And asked him for a diffrent manager and what time another manager and his name. His name is Eli and thats all I know because when I asked his last name he told me he wasnt telling me his last name and hung up on me again. So disappointing! I loved this place for late night meal after work. Sucks that I will have to take my business elsewhere. I've never been treated like that by someone there. Its very unacceptable and it really upset me. Hope this doesn't happen to...
Read moreFirst we called to place our order, we were put on hold. Well we drove there, still on hold, going on 6 minutes now. We go in and we let them know how long we have been on and showed them the phone. The guy says, as you can see we are swamped. Really they did not look busy. In the meantime there are only two people working. He continues to answer the phone, and put people on hold and never answers them. We waited there while our pizza was being made. In that time he put seven people on hold never took their order. Instead he went back to the cooler and over to make a pizza. At this time now he is the only person in the store as the delivery driver had left. It's like he didn't care about taking people's orders. Another thing that really got me, was when the customers came in and paid for their pizzas in cash he would go right over and make another Pizza without washing his hands. So not impressed with...
Read moreThis was my last time shopping at this store. They sent out a raw pan pizza and told me that is because I got extra sauce. That sometimes it doesn't cook all the way with extra sauce or for when people get 5 or more toppings. Well I did not have 5 or more toppings, but I did have extra sauce. If they KNOW the pizza doesnt get cooked through on those occasions why don't they simply cook it longer?? The manager offered to send out another one, but I have to be up very early tomorrow, so I did not want to wait another hour for another pizza to be delivered. She said it had to be tonight - that is their new policy to only replace a pizza the same night. They knew they were sending out a raw pizza and want me to meet THEIR scheduling needs. I have been a very regular customer for this shop for over a year. I won't be again if they do not make this right. I can get a COOKED pizza without an...
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