Panda Express — Restaurant in Clarksville

BEWARE

A Cautionary Tale at Panda Express on Madison Street in Clarksville.

Stepping into Panda Express on Madison St, I anticipated the warm embrace of savory Burbon Chicken and the zesty kick of that gelatinous goodness we ALL love, Orange Chicken.

Instead, I was met with a culinary misadventure that left both my stomach and taste buds in a state of confusion and concern.

✅ Food Safety: The cornerstone of any reputable eatery is the assurance that the food served is not only delicious but, above all, safe to consume. Unfortunately, both chicken dishes failed to meet this basic criterion, presenting a gooey texture that betrayed their undercooked nature and a temperature that was alarmingly cold to the touch.

✅ Customer Experience: Dining out is more than just a meal; it’s an experience that should leave patrons eager to return. This visit, however, was memorable for all the wrong reasons. The lackluster presentation and questionable quality of the food significantly tarnished what could have been a delightful meal.

✅ Brand Loyalty: Trust is the foundation of brand loyalty, and every dish served is a promise of quality from the franchise. This experience has shaken my faith in Panda Express, making me reconsider future visits and the safety standards I expect from a well-known brand that I normally frequent with my son, at minimum, once per week.

In conclusion, the Panda Express on Madison St in Clarksville, Tennessee, has much to improve upon.

Thoroughly cooking chicken is not just a preference; it’s a health imperative. I hope this review serves as a wake-up call for the establishment to elevate their cooking standards and prioritize the well-being of their customers. 🥢🚫

Date and time of visit: April 3, 2024 @...

Was told to wait because nothing was ready. No prob. Then they forgot about me sitting outside and had to go in to get my box that was just sitting on the counter. No customers in the building or drive thru and the manager was eating as well as other staff members eating pieces of chicken BEHIND the counter. I dont care that the staff eats, im glad they do, just take care of the customers first and dont leave them outside waiting after a hard day's work. Your job isn't to eat your free food, its to take care of customers. They even forgot my teriyaki sauce. Even though I had to wait for fresh food to be cooked, it was still cold when I got it. This is the 4th time this happened in the past probably month, no exaggeration. At this point its my fault that i keep visiting this place. As much as I love the food, my time is important and don't have time to play games and be forgotten about while you take my money. I'll just learn to live without Panda express in my life. It's a shame because I've loved this company for years. It's amazing what a staff that doesnt care will do to a business...and they are even paid...

I am a big fan of Panda Express, but unfortunately, I don't get to enjoy it often due to my location. However, during my recent visit, I was promptly greeted and assisted by two friendly ladies. The food was delicious, but we faced a minor problem as we didn't have a knife to cut the broccoli. It was cut into huge chunks, which were difficult to fit in our mouths, and the fork kept breaking when we tried to cut it. Similarly, the orange chicken was good, but the chicken pieces were massive, making it challenging to cut them into bite-sized pieces. Although this was not a significant issue, the assistant manager, a young lady, made the experience unpleasant by continuously talking about herself. She shared personal details with a customer, discussing how she would have to marry her boyfriend to go to Germany and how she dislikes cats. This monologue continued throughout our entire visit, leaving no room for other staff members to speak. As someone in HR and catering, I am unsure about Panda Express's management policies, but I believe it was unprofessional to chat about personal matters while customers...