Subway — Restaurant in Clay

I don't know what's the deal with this particular location but everytime I make a mobile order I go in to ask for light meat, before they start working on my order , because it's no place to put it on the mobile order. When I do this they immediately catch an attitude. It's two people in there that catch an attitude , Jace and another lady that wears a ponytail. The lady with the ponytail wasn't present today but she was on Jan 30th during the last incident. Everyone else is fine with it. I mean it's not like I'm asking to add extra. I'm only asking for them not to put all that meat on my sandwhich which I'm not going to eat. One would think that would be saving them money. Well today I ordered and it the same as always. The guy Jace caught an attitude and got loud with me. The customer next to me noticed it and we exchanged looks so I know it wasn't a me thing. I was very polite when I came in as always and never ever have an attitude so I'm not understanding why for the last two times I have visited they catch one with me. I asked for the manager's contact info and they said they can't give that info out but they can take down my info instead. I hope this message gets to the manager and he reviews his cameras with audio from todays date and also Jan 30th . When something similar happened that day I thought that maybe it was just a rough day for them but this seems to be an on going problem so I had to address it.I was thinking after all of this Maybe the manager need to get involved and know why he may be losing business do to...

I hate we only have four restaurants on this side of Deerfoot. The customer service at this location sucks. The cashier (name unknown) is a racist. His attitude was nasty the entire time we were in the restaurant. I’m a social worker so sometimes I give people benefit of the doubt and assume you’re having a bad day. Until you put my receipt on the counter instead of in my hand. I held my hand over the cash register to make sure you place my money in the hand. You did but tried so hard not to touch me. I asked if this was my food in the extra large bag (I ordered one six inch sub) and you pushed the bag towards me never saying one word. I grab my sandwich out the bag and walked out of this establishment…and I will not return. And I’ll make sure to tell everyone I come in contact with not to. If you don’t want to serve black people in a community I don’t know where you need to work. But not here cause it’s very diverse. I’ll be calling to speak with the store...

I had a bad experience with this location and the owner did reach out to me and he made every attempt to rectify it and for that I am grateful..... BUT the staff is beyond rude. When you walk in they just stare, no greeting, or acknowledgement whatsoever. The amount of rudeness they display make the visit uncomfortable and unpleasant. I gave this location one chance to many because let's face it, we've all had a bad day in life but when you go to a place and get horrible service on several different occasions it's time to take your business elsewhere. I really hate that the kindness and customer appreciation displayed to me by the owner is not mimicked by the staff....