Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Clayton

Ordered from the app in-store because nobody was manning the register. Found out my order sat on the back counter for about 10 minutes before I had to flag down multiple people to get them to check the name and move it to the pickup area (after they first denied it was ready). During that time, every employee walked past the completed, cooling meal multiple times without anyone checking on it or making an attempt to make it available to me, nor did they ask me if it was my order while I was waiting. It was lukewarm at best.

It seems a shift composed of septuagenarians and/or the mentally slow is not a winning formula for success.

Update: Got caught by the old shift again. Apparently, they think they're "slammed" merely because they can't handle the two customers awaiting food ordered 10 minutes earlier. These folks need to be replaced. They can't handle the job even on a Sunday afternoon.

Just go up the road to Franklin or over to Hiawassee for another Zaxby's and don't subject yourself to this one's incompetent leadership.

And, no, Zaxby's, I'm not going to contact some webform with my complaints. The public needs to know so they can decide if they're better off going elsewhere for acceptable service and warm food. Fix the problems, and reviews will improve. Refuse to fix the them, and the free market will take care of the problem for you.

Update 2: Tried again with a different shift. Assistant manager Erin took my order right away, and the food arrived before I even reached my seat! Amazing service and the food was hot since there were no delays. I also saw her guiding the rest of the shift making sure all were on top of everything quickly. Excellent work. Bumping up the stars, all because hero Erin singlehandedly redeemed...

As a former Zaxby's manager, I can confidently say that my recent visit to the restaurant was nothing short of exceptional. From the moment I stepped inside, I was impressed by the impeccable cleanliness both inside and outside the establishment. The front of house staff deserves high praise for their outstanding politeness and professionalism, creating a welcoming atmosphere.

Our food preparation was swift, and every aspect of it was executed flawlessly, adhering to the highest standards. From the breading of the tenders to the precise saucing of our wings, every step was meticulously followed, including the lighter saucing we requested. The result was a mouthwatering delight that showcased the expertise and attention to detail of the kitchen staff.

I was delighted to find that all the dishes we ordered arrived piping hot and exuded a wonderful freshness. It was evident that the ingredients used were of top quality, and the flavors were superb. The overall dining experience surpassed our expectations, leaving us completely satisfied.

I couldn't have asked for a more perfect Zaxby's experience. The restaurant's commitment to cleanliness, exemplary customer service, and exceptional food preparation made for a memorable visit. I wholeheartedly recommend this Zaxby's to anyone seeking a...

I placed an order and got confirmation it was received at 1:13. I pulled up to the speaker in the drive thru to inform the staff I had arrived..it was 1:16 (I know because I had text my husband that I was almost home) I pull to the window and they ask me to pull up. Fine, that’s no problem. What I do have a problem with is sitting for 15 minutes with a screaming 10 week old baby and a 9 year old in the vehicle while 6 other cars have already gotten their food and drove off. I finally had enough and popped inside, leaving my children in a running vehicle which made me upset enough. Then I go inside just to see my food SITTING ON THE COUNTER, ICE COLD. Absolutely infuriating!!! Don’t tell me to pull up if you’re not going to bring my food out to me!! We always have issues with Zaxby’s and say each time that we won’t be back, but this time I’m sticking to it. I only wish I would’ve stopped visiting sooner to stop giving...