Casey's — Restaurant in Clear Lake

I have stopped at this Casey’s many times but tonight was my last time. I ordered pizzas online and arrived at my pick up time. I was asked my order name and then the employee returned to work. They hadn’t started working on my order yet. I waited for a few more minutes before asking how much longer it would be. She informed me it would be another 30 minutes. I’m not sure why she didn’t tell me this up front instead of letting me stand there wondering how long it would be. I guess they expected me to just stand there for 30 minutes! I would have appreciated a call letting me know they were running behind so that I didn’t have to make two trips. I get being busy and don’t mind my order being late but the customer service and communication was terrible. My husband returned to the store later to pick up the pizzas and they JUST started to make the pizzas an HOUR after the first time I tried to pick them up. They...

Well it pains me to write this but I have to. With 4 hungry kids at home, they forgot my order. It was a 45-55 min estimated wait time. I got there at about 65 mins as I knew they were busy(everywhere was busy). Tried OP and they were hr and 20 mins. So I asked for my order and they were all looking around and then an older gal said, “we haven’t started it yet”. I said you’re kidding…. Then I got reamed on how busy they were. I snapped a bit, wanted to know how much longer… We snapped it around, then she said it’ll get done when it gets done. I had a decent remark for the situation. Then she said gfy. And I said I will. I have to say, Casey’s used to be my go to “convenience store”. But this has solidified my decision that Keon Star is definitely a better store and to definitely not go to this...

Being short staffed is not an acceptable excuse for not doing what they say they are going to do. We had a large order for 20 people that we placed on line in order to get the reward points and make it easy for each family to order their own pizza. After seeing the completion time would be different for the last order, we called to ask them to make all the pizzas at the same time. Even if that meant waiting longer. They had our phone number and didn’t take 2 minutes out of their time to keep us from wasting an hour of our time waiting. It’s about communication. I understand being short-staffed, we would have waited 2 hours for our pick up time, but it’s terrible service to not communicate the correct pick up time when they have your phone number and we...