McDonald's — Restaurant in Cleburne

—— 3-22-23 Don’t open til 5am now. No update anywhere. Tried to update this on review and hrs.

——— Feb 2022 No coke or soda products. Said they had the new bottles and switched them out but they aren't working on the soda machine. Very few drink choices. Egg mcmuffins were hard.

September 2021 They are out of coke today. They don't want to give napkin nor syrup nor butter. Hash brown with cold. My whole food is cold. I called and I ask for the manager the manager didn't want to give her name. She finally did then she acted like she couldn't understand me. I asked her if she knew they were out of coke for the Coke machine she said yes I asked her if she knew that her employees were serving cold food. She said no or not I said yes you are ma'am I just came through there and my food is completely cold. She tried telling me know or not and then ask what time I came through there I asked what difference is that matter if I come through there and order food and should be hot when I get it. They're fixing to get somebody sick from food poisoning because if they're not keeping the food at the right temperature before they cook it and they're not cooking the food at the right temperature they're going to get somebody sick. I asked for the person above the manager they wouldn't give me the name. They told me I need to call the number on the window. I'm fixing to call the corporate location and I'm fixing to call code and the health department.

Do not eat this location you will get sick.

7 15 21

My orange juice is warm.

4-10-21

They currently have no soda the machine is down and they have to order another one. Just letting...

went through the drive-thru on 1028 at 12:12 a.m. I ordered two of your double cheeseburger and french fries for 250 then I wanted to order two regular cheeseburgers I ordered a large fry I had a dollar coupon for the large fry I didn't get that they charge me four times for the double cheeseburger and french fries then I only got three of the burgers I call after I leave and I noticed it and talked to the manager named Shay she was very rude hateful she is not professional so I did as she said and called on the 29th and I spoke to I believe the manager's name was Amanda I told her what had happened I told her I had my receipt she told me I can either bring it in then or later that night so I just made the phone call to McDonald's on main Street and Shay was the manager again she said well hold on because I have to call my general Manager about this I said okay she gets back on the phone and said my GM said no I cannot do this this she didn't give nobody the authorization to give me that and I said okay I've already talked to a manager today about this and I'm doing as she told me to do I said okay was there anyway that you can give your GM my phone number so she could call me she said no you'll just have to call back tomorrow and...

I went to pick up my order and came straight home. I then realized I was missing almost my entire order. I turned around and went back to get my missing items. Typically, when a store makes a mistake, they will take the old food back and remake the entire order due to them being at fault so the customer can have fresh food from start to finish. I was told first that I would need to get a refund and that they would not give me the rest of the food. After I let them know this was not possible, they told me all they could do was replace the missing food but would not be able to remake the entire order due to it costing them money.. Did it not cost the customer money to come back to the store after the store messing up the order? Yes, it takes about 20 minutes to get to this location in which now all the items would be cold. I have been working in the fast food business for many years, and again, to remake the entire order is the least you can do for your customers when your staff makes a mistake. I also met which attitude and a condescending tone. No apology and no remorse, so their wrong doing.. Then, the missing items were not...