Charter House Grille — Restaurant in Cleveland

This place was interesting to say the least. My buddy and I took my teenager to Charter House Grille for dinner service. It was a beautiful place with a nice ambiance. The music was a bit loud for the space and lack of crowd in my opinion. So it made conversating at the table a bit uncomfortable. Which I would have loved to have been my only complaint about the establishment. However The food and drinks did not match up to the beauty of the place. We spilt 3 appetizers. We got the shawarma hummus dip which left us with more questions than answers. Shawarma is roasted meat, which there was none of. What we got was a thick and grainy hummus with a heavy amount of cumin. The chips they served with is were both oily and soggy as they had placed them inside of the dip rather than on the side. The tomato salad that accompanied it was both unseasoned and looked as if it had been made with a slapchop. The duck hunt fries were a bit of a let down. The fries themselves were cooked and seasoned. The sauce is described as a "Jameson bearnaise" but it came across more as a broken hollandaise sauce with no taste of Jameson. Our final appetizer was the jumbo confit wings which I'd like to start by saying were not confit nor were they seasoned. They were tough as nails and nowhere as tender as they should have been if a confit cooking technique had actually been used. The 2 sauces that caught our attention did so for the opposite reasons. The Thai coconut sauce was delicious while Sunkist bbq sauce tasted of pure sugar and liquid smoke. The sweetness was beyond off putting. For entrees we also decided to split 3. The Charter House burger was described as a smashburger. I do believe they forgot the smashing aspect of my smash burger as the patty was over half an inch thick and did not have the look or consistency of a burger that had been smashed. The burger was unseasoned and the gherkin aioli tasted more like an unpleasant tartar sauce, almost like a sweet relish. The chicken gnocchi had potential. The gnocchi's were a bit large as well as cold. The chicken was overcooked but it was seasoned. The real issue was the butternut squash sauce. It had a bitterness to it that was unpleasant and quite confusing as you are expecting a sweeter sauce. The herb crusted lamb rack was overcooked and the crust was quite bitter. The vegetables were very unevenly cut which left them unevenly cooked. The asparagus was cold which was quite disappointing. The sauce however was a redeeming quality to the dish as it was quite delicious. The cocktail ordered was over iced and quite diluted which left for a very disappointing Manhattan. The shocking part of the evening was the fact there was a 20% delivery charge on our check. Turns out they have an automated gratitude charge of 20% that was not posted or mentioned anywhere or by anyone until after we asked about the delivery charge on the check. So not only is in mislabeled on the check it's not even posted to notify patrons. The place has potential but the chef seems to lack some technique and focus. If the place is still around in six months I'd be interest to try them again to see what changes...

From the moment we walked in, I could tell this place takes pride in what they do. The food was absolutely delicious and full of flavor. Every dish came out fresh, hot, and perfectly seasoned. The owner was visible and engaged, checking in with guests and making sure everyone was having a great experience. That kind of personal touch is rare and made a lasting impression.

What stood out most was the service. It was a busy Friday night, yet everyone remained attentive, professional, and kind. Even the team members who were not directly serving our table stopped by to ask if we were doing all right or needed anything. You could tell they truly cared about the guest experience and worked together as a team.

The music added the perfect vibe—fun, soulful, and full of energy that matched the crowd and the atmosphere. It made the entire evening feel like an experience, not just a meal. A huge thank you to Vonna, our server, who was amazing from start to finish. She was friendly, patient, and made sure every detail was right.

The atmosphere was lively but still comfortable, with the right balance of energy and warmth. It felt like the kind of place that values both its customers and its craft. I have always felt like I had to go to Atlanta to enjoy my culture, good food, and good service, but Charter House is changing the game.

I will absolutely be back and I am already telling others to visit. Between the welcoming environment, the great energy, the incredible music, and the amazing food, this spot deserves every bit of...

Charter House Grille is an extraordinary establishment that completely exceeded my expectations! From the moment we arrived, I was blown away by the exceptional staff and their top-notch customer service—truly a 10/10 experience. They went above and beyond to accommodate our every need.

I indulged in the Rack of Lamb, which was seasoned to perfection, and my sister savored the delightful salmon entrée. Our mother opted for the snapper, and let me tell you, the sauce was absolutely to die for! We also sampled a few signature cocktails, with the blackberry peach margarita, the Piñita and Apple Cider Sangria standing out as our favorites.

Visiting on a Wednesday added an extra touch of charm, as they featured a talented pianist that created a lovely ambiance. As well as half off select bottles of wine. This wasn’t my first visit, and it certainly won’t be my last! Charter House Grille is a hidden gem that deserves all the praise it can get; the reviews truly don’t do it justice.

I typically don’t leave reviews, but this place absolutely deserves it. With top-tier customer service, amazing food, great drinks, and fantastic prices, I can’t wait to return and try even more new dishes. Thank you, Charter House, for an unforgettable experience. Keep up the...