Georgia Pizza on Pearl road in Cleveland Ohio is the worst restaurant that I have ever ordered from. I ordered a pizza around 10:30pm and picked it up when II finished work around 11:15pm. Half of the pizza was cook properly and the other was not. I requested they put it back in the oven to finish cooking. Once it finished baking the second time, the crust was extremely hard all over. They put the garlic butter on the crust which caused it to be saturated in oil by this time. I took the pizza home and my family was only able to eat 2 pieces before they weren't able to tolerate anymore. I contacted the store the next day to express my dissatisfaction. A man answered the phone and he was very argumentative. I tried to tell the gentleman I wanted to bring the pizza back in order for them to replace the pizza with another pizza or a refund. The gentleman hung up on me. I called him back, he argued and hung up again. I asked to speak to the manager, he portrayed that he was the manager and would not let me speak to a manager. I wasted $12.99 on this disgusting food. Do not waste your time or your money on this place. The service...
Read moreI've been ordering pizza from this Georgio's for 2 years. Georgio's all around has the best pizza for the price in cleveland . especially if you have a family of 5 or more.
With that being said the employees they're very entitled and disrespectful towards customers simply not dealing with issues the way any good business should. And no apology for not being about to handle a disgruntled customer after they made a mistake.
If you are in the service industry it should always be a customer-first mentality and you should always want to fix their Pizza the way they asked for their Pizza to be fixed. And if you make a messed up a pizza there should be an apology and an offer of another pizza made in exchange for the old pizza or something!!!!!! Not Just sorry that we didn't make the pizza the way you wanted that you paid for.
In the last eight months customer service and the overall quality of this location has went down tremendously and it's really sad because this was my go-to spot to get food quick fast and ready at a...
Read moreWe’ve been coming to this restaurant for literal years! We’ve never been treater this badly ever by them, first of all we ordered they’re $20 special on their page!! Only for them to say something else entirely and bring us the wrong order! They failed to bring us out complete order too! Even after we payed for it!!!!! The food we did get was all dry and had no flavor at all! Never coming here again! I recommend you don’t either! I would give zero stars if i could! Horrible service! Horrible food! Horrible people! Edit: after about half an hour of waiting they finally brought us the rest of our order and you want to know what took so long for them to bring? A two liter of Pepsi! Smh literally the worst I’ve ever been treated by...
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