Han Thai — Restaurant in Cleveland

food is good i have eaten here several times and have placed orders togo, but lately costumer service hasn’t been great i’ve tried to give it more chances since the food is good, but you have to call several times to even place an order. i tried to place an order about 2 weeks ago for 2 chicken phos and a spicy style fried rice with spice level 10 lady on the phone said she would charge extra for spice level 10 even though (they have never charged extra for it being extra spicy) she also said they were out of chicken but could do shrimp for extra and that the food would take about an hour and a half. I just ended up canceling my order and getting food somewhere else. Today i decided to give it one more shot and dine in. lady upfront was blowing her nose upfront and was visibly sick or had allergies either way she should not be handling food or packaging togo orders.Before seeing that i had already placed my food for dine in and a togo order so it was too late to leave or cancel order. by the time we finished eating lady upfront didn’t check up on us and wasn’t upfront we waited several minutes to ask for togo bags up front facing the kitchen while everyone was having a deep conversation in there. I don’t know if they didn’t notice we were standing there or if they were just ignoring us. Anyways i start to head home and the chicken pho that i ordered togo literally leaked all in my car. This isn’t the first time this has happened it always happens when ordering togo. The pho container gets soggy and leaks all the soup out. The food is expensive enough to invest in better take out material like maybe plastic 32 once liquid containers instead of those cheap paper like containers. People shouldn’t waste their money on food that won’t even make it to their house and that leaves a car a mess. I’ve worked in food service and i try to be understanding, but it’s just been too many times. This will definitely be my last time buying...

I’m only leaving a review to help the owners.

The spice level. 2 out of 10should not be so spicy no one can eat it. This happened more than once.

There are already so many reviews about wait time so I’ll leave it at that.

The cashier was nice, but kept putting bags of food on the counter in front of me one by one, saying we are just waiting on the broth. Finally bag three with the broth came out and I slowly grabbed all 3 bags in front of the 2 cashiers. One offered to help me, but I said it is fine. We got a call about 20min later saying we took someone else’s food and needed to come and bring it back. Apparently it was the middle bag that was not ours. How could any customer know that?

A few things about her calling and what she said. She told my wife I was TOLD to only take two. No I was not and how could anyone know not to take the one in the middle? Then she said we HAD to pay for it. I actually didn’t know she said that to my wife or I probably wouldn’t have been so nice. When I talked to her she said she had to have it back even though it would be close to an hour before I could get back and that they had to give it to the other customer. I asked her several times if that was not a health code violation and would another customer want food someone else already took home? Not knowing the things she said to my wife, I just offered to pay to be nice. Ended up being $25 and some change.

I don’t know if she was just young, new, or afraid of getting in trouble, but this was not handled well and is not any...

Cleveland has some sorry excuses for chinese resteraunts (except the big food chain - this isn't chinese) My wife wanted to try this place - I was leery. The menu was very small. Well, my reservations were unfounded. First: the bathroom was clean??!! The dining room was a cross between a university coffee shop and a kindergarten class - nothing necessarily good or bad. There was a family playing cards - so they have a family atmosphere. The food... I ordered the mixed veggies with chicken. Unlike another Asian reseraunt in town (where the chicken tasted and looked like a dog chewed it up and spit it out), these were slices of premium, tender, asian marinated chicken. But, the chicken was not the star of the show. It was the broccoli. I could eat a 5 gallon bucket of the broccoli (and that sticky rice). I'm craving that broccoli the next day. For a clean, atmosphere, delicious food and a cook that actually loves food: how can you not rate it all 5s? The workers were young teenagers. They were not 5 star waiters.. but they were respectful young men and women. They were too busy to chit chat about the store culture and food (which i think would have been a bonus) - however, it's nice to see youngsters working hard. You might disagree with the atmosphere (I like it)... but with all the good things going for this place (and compared to the rest of Cleveland's poor service), this place is...