Planet Fitness — Local services in Cleveland

I'm an OTR driver, I frequent planet fitness all over the nation and never have I experienced anything like I did when I visited the facility on Mother's Day, May 12, 2024. The morning staff Sadie, and Becca were amazing and very kind made me and my coworker feel welcomed. We worked out, used the massage chairs, and showers they even let my coworker use the fridge to put her sealed protein drink inside since it was luke warm. Everything was fine up until the night shift came in. I called it a day after a long day of working out. My codriver a vip black card membership holder, stayed behind to get some work done on her computer. She had previously asked Sadie and Becca if she can use the small table and chairs that were in a secluded area they said it was ok no problem. After a while she calls me saying that the night staff, Christian and Andrea called the police on her because they didn't want her sitting there and she needed to leave if she wasn't using the facility. Keep in mind there were only 3 people in there including herself. She told them that she had worked out all afternoon and was taking a break doing some work, wifi is included with the membership therefore she was using the facility. They said no, and proceeded to call the police. The police came they were in confusion themselves to why she was being kicked out for sitting. Christian (long hair guy) claiming to be the night supervisor/personal trainer, then told the police that he was banning us from the establishment and that we had to leave. It was the most appalling moment of my life, never have I encountered this type of discrimination over nothing, to the extend of even getting banned. I dont know what kind of power trip this person was on but that's not how customers should be treated. We are  hard working latina moms, working far away from home even on Mother's Day to provide for our families and getting banned over nothing it's just uncalled for. At the end of our long shifts all we want to do is work out to stay fit on the road, shower, and rest. These type of  prejudice minds shouldn't be, behind a counter at a non judgemental free zone gym. It's false advertising, and based on the reviews I'm not the only one. Further action needs to...

Day 1 of fitness journey, show up at 430am, they’re CLOSED!! 24/7 but they’re closed and will reopen at 5am. Ok, so it was the day after Easter, so I sit in parking lot and wait. Dude shows up at 450am and can’t get door unlocked, after more than 10mins of him trying I just leave. Now I get it wasn’t his fault and I get it was the day after Easter in which they were closed, mind you the website didn’t indicate this, still said 24/7. Now why I can appreciate closing on certain holidays to allow employees to spend time with their loved ones, maybe you should install electronic locks tied to a card scanner so people can still scan themselves in on these holidays and maintain your 24/7 status. Small expense to incur to still offer 24/7 and to be able to operate unstaffed during holiday hours.

REVISED: Open 24/7(mostly) always clean, always staff on site, almost always equipment available, extra perks of tanning and massage, etc…included. Best bang for the buck. And the reason I selected Planet Fitness was they were the only gym that didn’t feel the need to talk down the competition when I was shopping for a gym. All your local competitors could tell me zero about why I should join their gym and only offered a long list of “so called” reasons why I shouldn’t join Planet Fitness. I made the right choice. My only suggestion would be to offer/schedule EARLY morning classes/orientation, not everyone can attend during “normal” business hours. Otherwise,...

I have worked out in other gyms previously, and never before have I felt as comfortable as I do at Planet Fitness. The staff, even during peak hours when they are the busiest, will take time to answer any questions that I may have. When I walk in the door, I automatically feel welcomed, and not just because the staff greets me; anyone can greet someone and still not generate the aura of acceptance that I feel from all of them. The facility itself is wonderfully maintained and kept unbelievably clean, from the equipment floor to the locker rooms and the black card spa area. It is hard to believe that the building was once a run-down Food Lion that never stayed clean. The Cleveland Planet Fitness is definitely a testimony to proper management of a facility by individuals who are not only conscientious of the maintenance and cleanliness of the building itself, but who are equally as concerned about their members. I have never had a single complaint about Planet Fitness in Cleveland, and I would recommend this facility to EVERYONE, regardless of their current fitness level. Just starting to exercise, or a veteran to it, it doesn't matter to these wonderful people at Planet Fitness, they will help you reach whatever your fitness goal may be, and they will ensure that you leave...