No Way Josè — Restaurant in Cleveland

Upon entering noway Jose me and a group of 15 entered the establishment and was met with a blonde haired hostage who volunteered to get us a table in the VIP room. We were told the wait would be 20 minutes by the first blonde haired woman and another blonde haired woman. We agreed to the 20 minutes I put my number down and left but one of the 15 in my group was with child. We waited longer than 20 minutes so I proceeded to go back, when I did I was met with a Caucasian woman with black hair in the front and red hair in the back. She was extremely rude I asked her about the table and she said that it was going to be 40 mins when I previously was told by two other of her associates that it would be 20. So I proceed to say it was cool then left. So when we left I received a phone call about the table. When I did we all gathered to go and upon arrival it was another group and the Caucasian with the black and red hair was going back and forth with the blonde haired woman about giving our table to the other group. This was clearly unfair when we wait at least an HOUR! After that the blonde hair woman took me to the table and told me that the Caucasian woman with black and red hair said that I was a Gremlin (outrageous) and that she would snatch my wig off my head (insulting). With everything happening me and my friends still sat down and was waiting, they came to get my card and license for the table which I complied. After that the blonde haired waitress said that the security wanted to talk to me which I did not have a problem, and then it turned from them wanting to speak to me to the police being called FOR NO REASON. We were treated distasteful by this group of disrespectful employees. I was insulted and threaten by the Caucasian with the black and red hair. But the police came for us?? She's the animal. I will not never return to this location. I have way better treatment at the no way in Starkville. Y'all were racist and distasteful. 10/10 do not recommend. This location was dirty and hot and don't care about their...

I have on many occasions turned a blind eye to racism because its Mississippi and I know how people are. It doesn’t mean it’s right but it exists. No way Jose has an extremely Racist manager. It is evident. Can’t even fake it. Smh! My friend and I ate there last night. We paid and tipped well over 20%. We were still eating and the manager kept trying to force us to leave. We weren’t causing any problems or loud. My friend asked for a Togo cup after we were constantly harassed about leaving. We have been here many times but will no longer patronize this business. When we asked why were we being rushed off after taking our plates, he exclaimed he needed the table. There were four visible, vacant tables and only two people standing around the door. Before we could even finish a glass of water this guy called the security guard over to our table. Once we talked to the security guard he even agreed that we didn’t do anything wrong and he didn’t know why the guy was rushing us out. He apologized and talked with us outside. My friend contacted Hoolio who is over the franchise at the Greenwood location and he apologized and stated he would do his best to rectify the situation. I normally don’t post these type of things but No Way Jose is really running out. First the camera posts accusing the wrong people for not paying and blasting them on social media. Not saying that that was wrong but everyone that they posted were not the people that didn’t pay their ticket. May not mean a thing to any other people, but you just missed out on these two paying customers. Customer service and respect is everything and none of that was in existence on last night. #disrespectful #racists Hoolio never returned our calls. I guess he said enough to get us off of the phone. I would not recommend this franchise to any African American person. Despite your socioeconomic status, tips and attire, they still look at you like you’re inferior. Spend your money where you are at...

What an absolute ridiculous and disappointing experience I had my one and ONLY time there. Our party of 4 was seated and drink/appetizer order taken. We decided on 3 seafood platters and a chicken dish. Our main dishes came out at different times and the seafood was cold, and the service was seriously lacking, especially since the place wasn't even half full. After eating we got our bill.. rather than being charged $24.99 each for the seafood platters like the menu says, we were charged $29.99 each... $15 extra dollars! When I asked about it at the register, I was informed that due to some price increase on their end, they are charging more for the dish. At NO point in time while looking at the menu, or ordering, did our waitress bother to inform us or remind us of the price increase. I was told "there is a sign on the door"... are you joking!?!? There were literally 5 papers taped to the front door.. you expect your customers to stand outside the door reading all your signs before they walk inside (in your tiny a$$ print!). There was not one single sign INSIDE the restaurant stating the price increase, nor at the register, and the waitress didn't bother to mention it when we ordered. And the manager didn't even care, just leaned against the counter and says.. well there's a sign on the door. They automatically charge for gratuity, no wonder the employees don't care about their customer service! What an absolute RIDICULOUS and LAZY way to communicate with...