Popeyes Louisiana Kitchen — Restaurant in Clifton

Such a sad experience. I went here today, in the drive through. I waited at least 20 to 25 minutes to even order. There were four cars ahead of me. I finally order, and as I'm ordering the guy is responding with weird questions which should have been a clue they were going to get it wrong. I get up to the window to pay, he hands me my receipt which is illegible other than the price, and says, "it won't be ready for 6 minutes, pull around to the front and we'll bring it out to you." I park and wait, for honestly, about 20 minutes. I take my receipt and go inside and explain I have been waiting for a long while, when do they expect to have my order out? The two cashiers were both puzzled and obviously felt bad that clearly my order was forgotten about. There is no one inside and no one in the drive through at this point. The guy who took my order is no where to be found. The two cashiers scramble to put together my order. I was told I had to wait 6 minutes originally for the wings to be ready, however, that wasn't true as there were still no wings ready and wouldn't be ready for a long while. I told them tenders would be fine. They are actively working on my order when out of the flippin wood work comes drive through guy with a bag he says is my order. I'm puzzled, we all thought he fell in a well and took my order with him. I take the bag skeptically and leave. I get home to find my large mashed potatoes and gravy is served in four individual containers, obviously having been scraped from the barrel as the gravy was non existent and the potatoes tasted like they'd been sitting there for a minute. The three wing combo I got, and waited damn near an hour for in total, was not a three wing combo. It was a hodge podge of dry, overcooked, old, breast, thigh and wing, covered with an excessive amount of fries, probably trying to hide the fact they gave me the wrong order knowingly. I appreciate the cashiers trying to help and wish I would have taken whatever they put together instead of the garbage this blue eyed brown haired boy at the drive through tried to pass off as my order for close to $40. I spent almost $40 and I still haven't eaten dinner....

I so desperately want to like this location because I like the franchise and it is the only option within several hundred miles. I guess I was spoiled at the Greeley location because I never had an incorrect order, staff were always friendly and the restaurant was spotless. Unfortunately, our order is wrong about 80% of the time here and that is being generous. This last visit I specifically asked them to make sure the macaroni and cheese was in the bag because the last time I came through the drive thru they forgot it. I was told “I’m pretty sure it’s all in there but if you want you can pull around and double check because we have a line.” That absolutely annoyed me but I maintained my composure and drove around to the front. I checked the bag and guess what???? No mac-n-cheese and……no lids on the mashed potatoes and red beans and rice. A skimpy piece of foil. It would be nice to let customers know when you are out of lids so that they can use extra caution to avoid a nasty spill. (This is the second time lids were missing and I mentioned this very issue to management pre-CoVID) Anyhow, I walked up to enter the lobby but the lobby was closed. The door to the lobby was full of finger prints and looked like it had not been cleaned in quite sometime- similar to what you can see of the kitchen at the drive thru window. I hopped back in the car and went through the drive thru where I found a man ordering food as a “walk up” customer. I know that there is a worker shortage but it might be a good idea to consider a higher wage to attract the workers who will go the extra mile or…provide on going customer service training. This would ensure repeat, happy customers and a larger profit in...

I normally would not make a bad post like this. Or review, but my experience at popeye's today was not very good. I am a door Dasher so I went and waited for my order. I waited 10 minutes before I even spoke to anybody. And then after that I waited another 30 minutes to get my DoorDash order, which was some nuggets. And some drinks. When I first got there, there was no cook in the back for at least 15 minutes. When the cook got back, he and one of the other employees ended up getting in a verbal. Argument as this is all going on. The in store manager at the time was not paying any attention to anything that was going on in her kitchen. I watch 3 different families walk out. Also one had to get refunded their money. I had to call the main store manager 2 times the first time he called. He told the store manager what was going on and that we doordashers needed our orders. He said that she would personally go back and cook these nuggets. For me she did not. She just went back and got on her laptop. I called them again when the 2 employees were getting into an altercation. In the back and told him I needed my nuggets.I finally got my nuggets After about 45 minute, wait for some nuggets and Mac and cheese and drinks. And you know what it's not the employees faults. It's the store managers and the manager's fault. They need to cross-train people so they can do different people's jobs when those certain people don't want to do their jobs. That was the main issue is nobody was cross trained and there was 2 newbies. The one new bee that was on the cashier was trying to train another newbie, and they weren't cross-trained. So if I could give the star one star I...