I ordered online around 6:15pm. I used to order from a Domino's in Cedar Falls, IA (where I used to live) and I understand that during busy dinner hours the wait times will be longer. But this was horrible! The confirmation email I received said our carryout order would be ready in 40-45 mins. I opened my tracker about 20mins after our order was made and it said the order was still in the 1st stage and "being prepared". I waited 10 or so mins later (so 30mins have pased) and the tracker stI'll hadn't moved. I decided to call to make sure the tracker was operating properly. The girl who answered sounder a little stressed but was very professional and said that orders were taking longer than expected and it might be closer to an hour. So I hung up and waited. After an hour had passed I checked the tracker expecting to see our order in "quality check" but... it was still in preparation. It hadn't even gone into the oven.

At this point we decided to drive to the store. When we arrived there was a tracker with everyone's order and the time remaining on their order. Ours said 19 mins until ready. The store must have been a time warp because 1 min took about 5 mins to pass. The store was full of people waiting. All with the same story. There were people coming in to cancel their orders because of the wait time. I never had a MANAGER apologize for the wait. No one was even offered a discount. Our order took close to 2 hours from start to finish. There was a manager (Alex) standing at the counter taking an order on the phone and could easily hear everyone's complaints. He never once looked up or apologized. I hope they improve and that this was just because it was opening week speed bump.