Mariscos El Capitan — Restaurant in Coachella

We Sat down then we were approached by a cartoonist that asked to draw our two kids. I figured he worked off donations since price wasn't initially discussed. After drawing one picture (5min) he proceeded to charge us $30. I instantly felt scammed. The server tried really hard but he was obviously new to serving and i believe that there was a language barrier. My husband asked for iced tea and he was given raspberry iced tea, so he asked for a regular iced tea. He then brought a regular iced tea with sugar he put inside. The idea was to have a drink without sugar. We dismissed this as a mistake a new server might make. I received a raw uncooked shrimp on my meal. I complained to the supervisor who was named vanessa. She was very nice and very pleasant. Although she promised to discounted the meal and did not. We had been there for over two hours already so we didn't feel like waiting any longer since it was already past our kids bed time. Today my stomach is killing me from the food. It is unfortunate that we can never go back considering the restaurant had alot of potential to be good. I asked for the owner to call me today. I look forward to the call. Update...owner called and was not apologetic about our experience. She offered nothing to come back, which is really owner/management etiquette 101. I can see how the experience was what it was because everything trickles down from the top. I will never even give it a second look as I drive by or ever recommend this restaurant....

Service was so bad on a busy Sunday evening... we ordered our dinner about 9:20 pm my family got their food about 10 pm... everyone got their food... oh your shrimps are still cooking ... it won't be much longer 15 min past ... advised the manager were is my food.. im starving and upset... nothing was done... still waiting! finally at 10:30 my food arrived by then everyone had finished their dinner ... by they time I wanted to leave... I asked for my bill it took her 15 min... while server prefer to concentrate on other tables... finally I walked up to the counter to get my bill I get over charger with food I did not order.... waited another 15 min... to get my bill ... and still charged a gratuity 😠 I told the manager I'm not paying for that .. working in the same industry you obviously observe everything... but never again will have dinner on a busy night... the service is no good...

SERVER HILDA MANAGER CYNTHIA

MANAGER DOES NOT KNOW WHO TO HANDLE COMPLAINTS.... PERDER TO ATTEND TABLES WHILE THE SERVERS RUIN...

I placed an order over the phone and was told it'll be 30-40 minutes before it's ready. I completely understand that Friday's are very busy and I am a patient person. After about 30 minutes I arrive to pick up my order. I wait in line for about 7-10 minutes being ignored while they help everyone around me. That's fine. They were there before me. One of the girls notices I'm still standing in front of the counter waiting and starts to service me. I tell her I'm there to pick up an order. I wait about another 10 minutes as they look for my order. Turns out the paper with my order was never given to the cooks. My order was never made. They tell me they didn't make it and apologize and ask if I would still like my order. But the wait would be 30-40 mimutes..... I agree with everyone here. The food is amazing. THE SERVICE...