A little background I eat here often I will drive an hour out of my way leaving Houston going back to Dallas to eat here I have watched it slowly decline recently to the point that I feel a review is very much warranted now.
There was always comfort in knowing you had your go-to spot on your way home after a long day of driving That's no longer the case for me My go-to spot is dead.
I always order the same thing The fish tacos the salad and today the fish tacos should have been called cabbage and cheese tacos because there was no fish whatsoever it was terrible and the tortillas were soggy. I unrolled the first one to find absolutely zero fish I could not believe it So I decided to unroll the second one in front of my waiter which had a little tiny piece of fish in it brought it to her attention she said if I bring you some more fish will that satisfy you and I said yes bring me some fish and I can make my own fish tacos well probably 15 minutes later the manager person comes over and says I understand there's a problem and I explain to her and showed her the tacos with no fish and she acknowledged yes there is no fish in these tacos and she said I've been told you would like some fish and I said yes I think that is more than warranted at this point she then proceeds to tell me I can do that but I'm going to have to charge you for the fish.... I'm trying to register what I'm hearing in my brain to make sense out of it ....you just acknowledged I have no fish in my fish tacos and yet you want to charge me more money to put fish in my fish tacos ARE YOU SERIOUS! I informed her no thank you I would not like to pay for fish for my fish tacos and told her to have a good evening, she actually replied you too sir and walked away.
I had to order the ribs cuz I was hungry which are mediocre but soaking in a pretty good sauce to help pull them thru to where they're at least edible.
So $55 later with tip and I've had some ribs and I got a plate full of empty non-fish fish tacos as you can see in the pictures
Is this review going to make you not stop and eat I'm not sure at least you should be aware of the situation and what's interesting is now that I'm reading other reviews I see other people are complaining about lack of fish as well and where did the meal go and what happened to this place So obviously it's trending in the wrong direction and management as demonstrated tonight could care less!!!! They could have simply taken care of this very easily after acknowledging there's no fish in the fish tacos but they decided to do the exact opposite and lose another client as far as I'm concerned and I've taken several large groups in here and spent a lot of money here over the years and they will no longer have access to my funds.
I'm using speech to text while driving down the road but I'm sure you can understand what I'm trying...
Read moreSee the Follow Up Below. 7.18.22
1st off Fish Daddy's is one of my all time favorites, customer service is usually spot on, however, we stopped last Sunday and I was very disappointed and physically sickened at what I found in my dish.
I ordered a bowl of gumbo, which had a fabulous taste, but I was more than shocked and sickened when I found a bloody band aid THAT I HAD CHEWED ON IN MY MOUTH!!!!!!!!
I unfolded the piece of debris and laid it on the plate when the waiter came by. I showed and explained what I found, I dismissed myself to go wash my mouth out. When I returned the manager was at the table and apologized, however, never once offered to take care of any food or drinks. She did not know where it came from or from whom.
Given the the above events, I was shocked, as well as the Gentleman with me (Retired Bryan Tx Chief of Police) when I received the bill and nothing had been taken care of! As A business owner, if we have a failing, we try our very best for customer satisfaction, even if it means we take care of the bill, because a returning happy customer is way better than an upset customer that never ever returns.
Although the rest of the meal was good, I was shocked, once gain, the failings in the customer service and making sure we were taken care of was not any better. I paid the bill, reluctantly, however, I'm not sure, nor does the Police chief (Retired) will ever go back. I welcome an email back from the GM of Fish Daddy's, which I do believe is the owners daughter.
Thank you for your time! 7.18.22 - I received a call from Ms. Welch, she was very kind and showed concern for the above experience. She stated they did confirm the debris in the gumbo was NOT a band aid, but a sweetener packet. But she agreed, there should not have been "Trash" in the soup.
She was gracious enough to listen and offer gift certificates to the establishment.
As a business, owner, this is how business should be handle, and Ms. Welch seems to be the perfect lady for the job.
PS: We did receive our gift certificates, and we will be back soon, Thank...
Read moreThis is the first experience my family and I had here and probably the last. We got seated promptly. There was no wait time like Roadhouse, which was an hour, and decided to try this place. Our waitress came and took our drink order, which my daughter-n-law both asked for sweet tea with lemon. The drinks arrived with no lemon, we asked a second time. After patiently waiting, still no lemon. So we asked another waitress who immediately brought it to us. We placed our order, which I specifically asked for Ranch that she wrote down. The waitress who brought our lemon actually brought our food and was very gracious and got the Ranch. Our original waitress came by stating she would get us more drinks. Again, the second waitress brought our drinks and got us more lemons. The original waitress came removed our plates and finally asked if we'd like dessert, which was ordered. We asked for to go boxes, which she finally brought, and the check. Before I continue as an ex restaurant manager, this was one of the worst experiences I have had. I can only hope the other waitress received the tip my son left. Now to continue. My daughter-n-law took my grandbaby of 4 to the bathroom and stated that their was a worker in the bathroom. She told the girls at the front about the worker and that there was no soap to wash their hands. The girls stated, "Oh yeah, we're out. Sorry." My daughter-n-law said, "But you have a worker in there who can't wash their hands. You might want to go to the store and get some. " The girls just snarked and laughed. The business wouldn't know this if it weren't for reviewing on here. The last part I take very seriously in the food industry. Having hand soap for customers and especially workers is a must!! It's not something to laugh at!! So will we be going...
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