We went one Sunday for brunch with mild expectations, and left with one of the worst service experiences we’ve ever had.
The place wasn’t packed, they were mildly busy but the menu was very limited and seemed like it wouldn’t take long for service.
We were told to sit wherever and a server would come to our table. It took over 15 minuets just to get a menu, and the only reason we got one was because we went back inside for one.
We then waited another 15+ minutes and still had no service, we went in to ask and had to order at the counter.
After ordering, we waiting another hour and still got nothing. We saw tables who got their food in 20 Minutes, while we had been there for over an hour and a half. They must’ve been making our food on an easy bake oven because we ordered eggs and pancakes. After waiting and hour and a half and receiving absolutely nothing, we asked for a refund and they didn’t even know how to locate the check in their server. They asked if we remembered how much our total was even though the computer was in front of them.
By far one of the worst service experiences we’ve ever had. When this place was Blackwater Draw the management was...
Read moreNight version and daytime version of this place is very different. Night time version- typical North Gate spot. Day time version- awful. Order lunch here on Sunday and the staff was just out of it. Was brought 3 different orders, none of them were mine, the cook came out to retake my order and it took another 30 minutes to come out. When the correct order (breakfast tacos) did come out, I was only give 1 of the 2. There were less than a dozen other people there and other costumers were constantly walking back inside to the bar to check on their food as well. You might be wondering if bar service is just as bad? Well a gentleman walked in and sat at the bar and ordered 1 drink. Took him 15 minutes to receive it as the bartenders walked around aimlessly. The only upside to coming here was Bacardi was doing some promotional drinks and I got a free t-shirt out of it. 10/10 don't come here during the day for...
Read moreWent here with 2 friends expecting a fun and delicious Sunday Brunch and got the exact opposite.
For starters, the women’s bathroom was something out a horror movie but i’ll spare you the details. There was no toilet paper and no trash can for your paper towels after you washed your hands.
We each ordered tacos and sat down at our table which was covered in some sticky residue (we heard other tables complaining of the same thing.) We waited over an hour for our food and we’re delivered half our order and the waiter seemed to be unaware that some of us didn’t get our entrees and then said they’d be right out. Once all of us had eaten our appetizer then came out.
Not only was the service absolute garbage but the food was horrible, cold, bland and looked like it was made from some HEB ingredients and heated up in a microwave.
After almost 2 hours we left without eating any...
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