Burger King — Restaurant in Colma

Truly the worst fast food experience I’ve had in a while - went through the AI menu ordered a #3 - BACON KING with just the meat cheese and bacon - after ordering and PAYING an employee informed me I that the tacos I ordered would be a few more minutes. I said ok, no worries. As I awaited my tacos, I went to double-check my burger because as a plain-burger kind of consumer, I get my order messed up frequently. There was no bacon on my bacon king and when I pointed this out to the employee, she ARGUED rather viciously with several food and receipt handovers that I ordered something without bacon and would have to pay for the bacon again despite my receipt saying BACON KING. My burger had been passed from my car to the window multiple times with what appeared to be rising hostility and anger. Therefore, I asked for a refund on the burger only because I was SURE at this point my burger would be spit in or contaminated or something, I did not trust my burger being passed in and out of my car window and through the BK kitchen several times throughout several angry employee hands. After sitting in line for my burger refund, the staff tried to intimate me and did not acknowledge any guilt at all whatsoever and INSISTED I Could NOT Keep My Receipt for the order…I thought this was extremely shady that I could not have any receipt for any food I had purchased nor any refund, but ok, I better be refunded at minimum for the burger I gave back after arguing over what I paid for and becoming scared of possible contamination. I called to inform the manager and the manager was professional over the phone, but I told him the damage had been done. I’ve already argued about not paying for bacon… on a BACON KING!!! I’ve already sat through line… AGAIN and wasted more time only to have employees not acknowledge any wrong doing or apologize and INSIST I am left with NO PROOF OF PURCHASE. I truly would have posted the receipt pic showing a bacon king purchase, showing this was no means to argue about paying extra for bacon, but I just wanted to leave with my credit card and my empty stomach at that point. As a fitness-enthusiast BK here at Colma has been my go-too for a hot minute every week for my cheat meal. I assure this business the Colma BK will not get another dollar of my business after this ridiculous...

Drive thru experience today) Britney (Shift leader/Manager) After waiting in line today for almost 15-20 mins I placed my order, the guy in the drive through kept putting me on hold after asking me what I wanted to order. I placed my order he kept making it seem like he didnt understand I kept repeating myself and than speaker when off /quiet for a good 5 mins so I went to the front window to pay since they failed to continue my order n stopped talking all together I didnt hear a thing. I get to the window Britney tells me that since the cashier didnt take my order I would have to go all the way back around to the end of the line n start over i advised her I did tell the cashier what I wanted to order, I said I cant hear anything back there from that speaker she still tells me to go back in line n she cant not n refuses to take my order they r to busy at the window. I requested to have my order placed at the window since I cant hear anything but silence on the speaker she refused me service one of her other co workers 2 males that refused to provide their names threatened me n said they will call the police n have me escorted out of the line if i refused to go to the end of the line. Never again rude service. They dont have special accomodations for special request services hard of hearing (alternative ordering for drive thru option if speakers r down) or not...

Ordered a double whooper with cheese meal. Onion rings extra. Smooch melt sandwich and value fries. Fries were cold n I told the order taker. Paid 26.46 dollars. Take out order. Get home ready to eat. Had just got home from work and was hungry n ready to eat. Shock of my life when I opened my double whooper / the burger was a single Patty No cheese. The order taken had not given me a receipt. Anyway I go back to get the burger I had ordered and paid for. Total cost was 26.46dollars. Well all hell brook lose. Same guy/ order taker Now walking around eating a ice cream cone / throws ice cream cone in trash. This man who had lots of Tattoos acted very rudely and was very hostile and tried to reach out and grab 🙄 the bags of food from my hand. I was shocked at his behavior. & he just got even more scary and Angry. I was seriously surprised _/ at his behavior. Asked for a new order. He was more irate because he had made a mistake and was now refusing to rei.burse me/ or even make a new order. Well. How do you feel about this??? I think